Star Ledger Informative - Not getting newspaper

Review by Hedda01 on 2006-07-10
I am unable to get your subscription started due to the following problems:

1. On 6/6 I sent in check # 1146 in the amount of $29.88 and the appropriate form for the twelve week subscription and the cooler bag
2. On 6/13 the check was cashed by Chase Bank
3. On 6/26 I called customer service and spoke to Steven and he asked me to fax him a copy of the check. I will not do so as it would be a long distance phone charge, I finally got him to give the address so I could send him a copy. Copy sent to his attention in Newark, NJ.
4. On 7/5 I called customer service and spoke to Alma. She knew nothing said she spoke to Steven and he did not get the check. She said call back.
5. On 7/10 I called customer service and spoke to Viola, again she knew nothing. She said did I know that I must send in the cancelled check. I said yes, I sent it to Steven on 6/26. She said she would have Steven get back to me immediately.
6. No progress. Even after 4 calls to customer service and being treated like a criminal and having constantly to defend myself. Evidently, you have no records of checks or forms sent in.

Today, I noticed that the Star Ledgers were thrown all over my development even at vacant houses. I live in a senior citizen development. You should be fined for throwing trash in our neighborhood.

Now, I do not want to deal with anyone in your Company and I just want my $29.88 check back.

I am just now starting a campaign to alert all people of your consumer fraud actions and your total lack of concern.
Comments:5 Replies - Latest reply on 2006-07-11
Posted by Hugh_Jorgen on 2006-07-10:
It cost you $.39 to mail a copy of the check, how much could a one-minute fax have possibly cost?
Posted by spiderman2 on 2006-07-10:
That is exactly what I was thinking. This probably all could have been taken care of in 5 minutes.
Posted by Doc J on 2006-07-10:
...and also what the circulation folks at the Star Ledger were thinking as well.
Posted by Anonymous on 2006-07-10:
Keep your original copy of your check, send copies of your originals only, too bad. Don't tip the paper deliverer.
Posted by rhondam718732 on 2006-07-11:
EXACTLY why paying bills with checks is a time-waster -

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