Church's Fried Chicken Complaint - Customer Service
GARALND, TEXAS -- I decided I would go to Church's Fried Chicken on Broadway Blvd. yesterday after church. It is store number #1564.When I pulled into the drive thru and was waiting to order after about 5 minutes of sitting there this lady asked if she could take my order. In the middle of ordering she asked me to hold on. I said okay. So I sat there for about 5 minutes and in the meantime another car pulled in behind me.
I sat there about another 5 minutes (I didn't want to go anywhere else because my family wanted chicken for lunch. The lady behind me screamed to me, "Is the drive thru working?", so I answered yes, she told me to hold on a minute. So the lady answered well, that sure is a long minute!
So, I decided to say something to the order microphone. I said, "hello"! The lady came back on and said "Just a minute, We are short handed today"! So I said okay ma'am. Finally after about 15 minutes sitting at the drive thru she took my order and I pulled up to the window. When I pulled up, the lady looked at me and said, "wait a minute, I've got to fix this lady's order". I didn't know if she had put my order in wrong or someone else's order in wrong. Then she said pull up and I will bring your order out to you. I said okay, so I pulled up and turned my vehicle around facing the building. I looked at the ticket and she had placed my order wrong. (order # 286134). I had asked for the mixed special with just potatoes. She put in all dark meat as my order. I decided since it was taking so much time, and I was very hungry and my family was waiting that I would just take that and go hopefully. As I sat there, 3 or four cars came and went with their orders filled, and 2 people had gone through the window with their orders filled. By then, I had had enough. So I went to the window after waiting behind two more people and asked for my money back. The cashier at the window, who's name was Phillip, asked me if there was a problem.
So I said yes, and pointed to the lady I didn't get her name), who looked like she had eaten my chicken, and said she told me to pull up and she would bring my order out. I had been there 45 minutes by then. Phillip looked at the woman, and asked her what the problem was, and she said Oh, I just forgot about her! By then, I was very upset. To think I had sat out there, and to boot, she had totally forgotten about me! Church's Fried Chicken just lost a good customer. Phillip who was a very nice young man, showed me where he had subtracted my order out of the system, because I had paid with my debit card. It is midday and I am still waiting to see if my account shows where they refunded my money. It has not been put back in my account yet. We love chicken, but I know one thing, Church's will not be getting my hard earned money anymore!