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Church's Fried Chicken Complaint - Customer Service
Complaint
GARALND, TEXAS -- I decided I would go to Church's Fried Chicken on Broadway Blvd. yesterday after church. It is store number #1564.When I pulled into the drive thru and was waiting to order after about 5 minutes of sitting there this lady asked if she could take my order. In the middle of ordering she aked me to hold on. I said okay. So I sat there for about 5 minutes and in the meantime another car pulled in behind me.
I sat there about another 5 minutes (I didn't want to go anywhere else because my family wanted chicken for lunch. The lady behind me screamed to me, "Is the drive thru working?", so I answered yes, she told me to hold on a minute. So the lady answered well, that sure is a long minute!
So, I decided to say something to the order microphone. I said, "hello"! The lady came back on and said "Just a minute, We are short handed today"! So I said okay mam. Finally after about 15 minutes sitting at the drive thru she took my order and I pulled up to the window. When I pulled up, the lady looked at me and said, "wait a minute, I've got to fix this lady's order". I didn't know if she had put my order in wrong or someone else's order in wrong. Then she said pull up and I will bring your order out to you. I said okay, so I pulled up and turned my vehicle around facing the building. I looked at the ticket and she had placed my order wrong. (order # 286134). I had asked for the mixed special with just potatoes. She put in all dark meat as my order. I decided since it was taking so much time, and I was very hungry and my family was waiting that I would just take that and go hopefully. As I sat there, 3 or four cars came and went with their orders filled, aand 2 people had gone through the window with theire orders filled. By then, I had had enough. So I went to the window after waiting behind two more people and asked for my money back. The cashier at the window, who's name was Phillip, asked me if there was a problem.
So I said yes, and pointed to the lady I didn't get her name), who looked like she had eaten my chicken, and said she told me to pull up and she would bring my order out. I had been there 45 minutes by then. Phillip looked at the woman, and asked her what the problem was, and she said Oh, I just forgot about her! By then, I was very upset. To think I had sat out there, and to boot, she had totally forgotten about me! Church's Fried Chicken just lost a good customer. Phillip who was a very nice young man, showed me where he had subtracted my order out of the system, because I had paid with my debit card. It is midday and I am still waiting to see if my account shows where they refunded my money. It has not been put back in my account yet. We love chicken, but I know one thing, Church's will not be getting my hard earned money anymore!
d
I sat there about another 5 minutes (I didn't want to go anywhere else because my family wanted chicken for lunch. The lady behind me screamed to me, "Is the drive thru working?", so I answered yes, she told me to hold on a minute. So the lady answered well, that sure is a long minute!
So, I decided to say something to the order microphone. I said, "hello"! The lady came back on and said "Just a minute, We are short handed today"! So I said okay mam. Finally after about 15 minutes sitting at the drive thru she took my order and I pulled up to the window. When I pulled up, the lady looked at me and said, "wait a minute, I've got to fix this lady's order". I didn't know if she had put my order in wrong or someone else's order in wrong. Then she said pull up and I will bring your order out to you. I said okay, so I pulled up and turned my vehicle around facing the building. I looked at the ticket and she had placed my order wrong. (order # 286134). I had asked for the mixed special with just potatoes. She put in all dark meat as my order. I decided since it was taking so much time, and I was very hungry and my family was waiting that I would just take that and go hopefully. As I sat there, 3 or four cars came and went with their orders filled, aand 2 people had gone through the window with theire orders filled. By then, I had had enough. So I went to the window after waiting behind two more people and asked for my money back. The cashier at the window, who's name was Phillip, asked me if there was a problem.
So I said yes, and pointed to the lady I didn't get her name), who looked like she had eaten my chicken, and said she told me to pull up and she would bring my order out. I had been there 45 minutes by then. Phillip looked at the woman, and asked her what the problem was, and she said Oh, I just forgot about her! By then, I was very upset. To think I had sat out there, and to boot, she had totally forgotten about me! Church's Fried Chicken just lost a good customer. Phillip who was a very nice young man, showed me where he had subtracted my order out of the system, because I had paid with my debit card. It is midday and I am still waiting to see if my account shows where they refunded my money. It has not been put back in my account yet. We love chicken, but I know one thing, Church's will not be getting my hard earned money anymore!
d
Comments:
Posted by Doc J on 2006-07-10:
Don't let one bad employee ruin you on cheap chicken at Church's. I hope "Phillip" had some clout. It would have been better to find a member of management. BTW: Did you eat the "wrong" order? You got your money back...that was nice.
Posted by gazelem67 on 2006-07-10:
Even better than finding a member of management, I'd contact Church's corporate office. I know that when I used to work at Subway, our managers and owners HATED to get complaints sent down by corporate.
Regardless, you might (and should) get some sort of "I'm sorry" coupon from them for it. In fact, you may consider demanding it, given the poor customer service you had.
Regardless, you might (and should) get some sort of "I'm sorry" coupon from them for it. In fact, you may consider demanding it, given the poor customer service you had.
Posted by jan2006 on 2006-07-10:
Yes, I'm going to call corporate. In fact, when I was looking to see if there was a complaint department for Church's, this site came up. At least it made me feel better to be able to vent about the bad customer service I received. As far as Doc J's comment, I thought it was rude.
Three people working in a chicken house, you are not going to find the "manager". As far as cheap chicken, you go to any "restaurant" or "fast food" joint and I don't think you are going to find "pricey" chicken. I never received my order in the first place so how could I have eaten the wrong order? Yes, the "ticket" showed where she had put in the wrong order,and I was even willing to overlook that fact. I would have been happy with the wrong order therefore; I would not have been asking for my money back and at least my family would have had lunch at a decent hour!
Three people working in a chicken house, you are not going to find the "manager". As far as cheap chicken, you go to any "restaurant" or "fast food" joint and I don't think you are going to find "pricey" chicken. I never received my order in the first place so how could I have eaten the wrong order? Yes, the "ticket" showed where she had put in the wrong order,and I was even willing to overlook that fact. I would have been happy with the wrong order therefore; I would not have been asking for my money back and at least my family would have had lunch at a decent hour!
Posted by Anonymous on 2006-07-10:
Find another Church's to goto after church that was nice of Philip give 'em another chance, though pay with cash and ask for that reciept.
Posted by Doc J on 2006-07-10:
There's always SOMEBODY in charge. Pardon the pun but even three workers in a "chicken house" have a pecking order. Sorry I didn't give you the solicitous answer you were pining for and "cheap chicken" doesn't refer to the price. You got crummy service and patiently sat and waited 45 minutes waiting for it. Commenting on that would be rude.
Posted by Anonymous on 2006-07-11:
Don't you just hate it when someone wet behind the ears messes up your favorite place? I hate that with a passion!. Who do they think they are? Do they all come from the same mold? My employees would be fired in in a minute! I only visited churches chicken twice(none in town) and found it an OK place to eat.
Posted by cockroach on 2009-04-13:
MY SON AN I ATE AT CHURCH'S IN TAMPA OFF OF FLETCHER AVE, AN WHILE WE WERE EATING OUR LUNCH A BEGGER COME IN AN ASKED MY SON FOR A PIECE OF HIS CHICKEN,I RE-PLIED AN TOLD MANAGER THAT WAS LIKE TALKING TO MY SELF,,,,,,SO EITHER I KICK BEGGER'S ASS AN GO TOO JAIL OR JUST LEAVE AN SAY THE HELL WITH CHURCH'S FRIED CHICKEN MY LESSON I LEARNED MANAGER DON'T GIVE A DAMM IF WE COME BACK OR NOT-------BUT NEITHER DO WE
Posted by spark911 on 2010-06-29:
I think we must think about the kind of people that are working at fast food places and there locations. The pay is 7.30 and some of them don't come from the subs....i think we need to be a lttle more patient..dot be so quick to call the 800 number to get them fired...the chicken is cheap...cheap...and you do have another option...stay home and cook.
Posted by jktshff1 on 2010-06-29:
cockroach, one of the nice things where I live is that I can open carry my weapon. Keeps 'em away.
Posted by PepperElf on 2010-06-29:
wait, you're blaming the staff because someone begged from you?
what did you want them to do, beat him up with a stick to keep him out?
what did you want them to do, beat him up with a stick to keep him out?
Posted by chickenboy on 2011-05-23:
I totally understand your frustration I hope that you were taken care of, however I there was one comment that was kind of immature on your behalf, and that was you saying that the employee looked like she ate your chicken. Come on now, its okay to be upset but to ridicual someone on there weight cause of where they work?? Chill out...
Posted by jen on 2012-06-04:
i am a night manager at a churches chicken...and while i understand totally why you are upset...i'll let you in on a few things..for one i know what it is like to be short handed..that is how my store is ran all the time. is the owners decision to have only 3 people doing the work of 6. it is very stessful and frustrating. in my experience it is very stressful to make a drive thru customer wait to order. but when you are doing multiple oreder..drive thru and counter you have to take who was there first...no matter how long it takes. and while you don't need a college degree to work fast food, i'll have you and anyone else who thinks different know that fast food workers are not bottom of the barrel peopple..that is such a nasty steryotype,and i for one resent it. i am a hard working mother of two. and fast food is not an easy job. i am not excusing her of forgetting you. but i do know how it can get..i have been doing churches for 7 years and if it gets hectic and backed up , i would not be shocked if the same thig happend to me. and it's unfortunate you happen to be that customer. but why allow this one bad time to stop you from ever enjoying churchs chicken again?? be it that location or another?? and on a side note...you said you were coming from church?? hasn't serving our lord and allowing him to live in you tought you to rise above?? and i'm talking about your little insulting comment you made about how she looked like she ate your chicken. what a childish immature thing to say... a little un christ like if you ask me.
Posted by johnny thompson on 2013-06-02:
i was told that i would be a hour and a half for spicey chicken and they were cositrating on origenal chicken chicken only, and was on a saturday on 06-01-2013 at 7
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