Commerce Bank Complaint - Commerce Bank Fraud on the Web.
WICHITA, KANSAS -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
Commerce Bank web site shows locations for ATM's and Branch locations in Kansas, Missouri, and Illinois. What they don't say is that these three states (Charters) are actually three different Charters and if you opened your account in one of the three states listed then you can NOT deposit or withdraw from the other two charters.
When I called the bank they told me this (after my husband had attempted to deposit his pay check in one of the missouri banks). I told them that their website lists all these banks as available for banking business. The representative stated that the website had not been updated since the split of the 'Charters'. Please see the links I have added so that you may visit the bank's site if you wish.
As a resolution, I would like the following:
I would like them to cease advertising that they have all these banks available for their customers to use, and explain the different charters instead of luring customers by advertising all these locations when they are indeed not available to all their customers. I believe this to be classified as false advertisement.
Please contact me if you need more details regarding this incident.