Peter's Auto Center Informative - Charged for Warranty Repair
NASHUA, NEW HAMPSHIRE -- This is an excerpt from a registered letter I sent the dealer who choose to ignore it. Our whole experience with this dealer has been bad. I am not writing this as a rant, I want to warn others about a dealership that just dosen't care.
On March 18, 2006, I purchased a 2004 Jeep Cherokee from your dealership. Although we are happy with the vehicle we had service work performed recently that should have been covered under our extended warranty plan or picked up by the dealership.
Unfortunately, when we purchased the vehicle we did not know the Air Conditioning did not work as the weather was cold. Once the warmer weather came and we tried the AC we found a problem. As part of a 60K service we asked the AC problem be attended to.
The AC problem ended up to be an expansion valve with a service cost for parts and labor of $87.44. The documentation on our extended Warranty (PUA6188952 Plan F) states Air Conditioning is covered. When we were told by Scott Wheeler that the AC service was not covered under the extended warranty contract we informed him we felt the service change should be waived because the AC did not work when we purchased the vehicle. Scott informed me I can’t prove the AC did not work when we purchased the vehicle and to prove a point he was going to show us in your system where the Tech performed a pre-sales inspection of the AC that would state what the AC temperature was. The only problem is the Tech never entered this information in the system.
I should have requested Scott escalate this issue to a higher authority at the time of the service and I am doing so now.
To resolve the problem, I would appreciate your waiving the service charge and refunding it to me.