Vintage Dreams Complaint - Unreliable Quality - clothing

Review by Sarabaite on 2006-07-10
COVINA, CALIFORNIA -- Vintage Dreams
132 N. Citrus Ave.
Covina,CA. 91723

I was completely appalled at the unprofessionalism of the store on Monday, July 10th from 1:45 to 3:30. First, I dropped by to exchange a defective dress. A sign on the door insisted, "I'll be right back!" After handling a bit a business and checking back half an hour later, the store was still closed. Later, at 3:30, I returned and spoke with a twenty-something cashier after waiting about ten minutes for her to finish her personal phone call. I explained that the zipper was unreliable even though I had only worn the dress twice. She conferred with someone on the phone, then replied that the reason it couldn't be returned was because it had been worn. Whether or not it had been worn doesn't change the fact that the zipper pops open while in use! Not to mention, the dress cost $150. When I asked if she could tell that it had been worn other than the fact that I was honest enough to tell her, she made a snotty comment about b eing able to smell perfume on the dress. Additionally, she insisted that there was nothing wrong with the zipper. I understand that a small business may not be able to return cash on items as frequently as a big business, but I only wanted store credit. It's a shame to see a store that almost has it right foul things up by ripping off its customers.
Comments:12 Replies - Latest reply on 2006-07-13
Posted by Doc J on 2006-07-11:
OUCH! You got a Catch-22 issue. Items worn cannot be returned and you got a dress that functions/looks fine until it is worn. Maybe you can find an alterations place to put in a new, working zipper? Beats eating $150. Thanks for the details. Take comfort in knowing they will not survive long in the competitive retail clothing market.
Posted by Anonymous on 2006-07-11:
You said, “She conferred with someone on the phone” this was probably her little girl friend. You are in CA, that is how it is done there and they don’t care what you think. Do your self a favor, call or write Arnold tell him what happened and then move out of that flee bitten state.
Posted by Doc J on 2006-07-11:
Lid-No no no...do NOT encourage them to leave CA. They'll move to our location. They ruined the Texas Hill Country! Bad Lidman...very very bad.
Posted by DORCAS on 2006-07-11:
Okay, I gotta say this...I'm from CA. Don't put us all in that mean little box. I'm a real nice and helful kinda gal.I live in a small community. But When I go into the city, Pretty Darn Rude people. I think alot of the mean ones are the over-tanned alchoholics with really tight faces. That would make anyone grouchy.
Posted by Doc J on 2006-07-11:
DORCAS-I am allowed two friends from CA. You shall be my other one. Your point is well-taken. Unfortunately we've got the same species of PDR people here too.
Posted by Anonymous on 2006-07-11:
Doc, I got it sorry your right. lol Dorcas: I was living in San Jose and met a lot of nice people there they all wanted the same thing, to get out. But when I went up north in the smaller places the people changed. They told me once that OR and the northern part of CA tried to succeed from the union, true? I don’t know. But if you go to OR with CA plates it is not a pleasant experience. But you got my vote, it’s not the people really it’s the premise of the place.
Posted by glc on 2006-07-11:
The name of the store is Vintage Dreams. I would assume that they sell clothing from a distant era. Would some of these clothes be used (as in slightly worn) possibly?
Posted by Anonymous on 2006-07-11:
Did you like the dress? Take it to a tailor and have them fix it? Have it dry cleaned, then have an ebay outfit, pardon the pun, sell for you? I like the format of your complaint, prominently placed address. Good luck
Posted by Sarabaite on 2006-07-12:
Good point, GLC. They sell a combination of new and used. This one was new, though.

Very funny discussion! Do some of you guys frequent this site often?

As for the CA debate, I've been out of country more times than I've been in other states in this country. (cheaper to vacation out of country) I'm taking my first in-country vacation this Friday: up to the Seattle area in Washington. I'm renting a house nearby in Belfair; the website on that city says that you can find the Belfair City Hall by finding the traffic light in town. I'm looking forward to seeing what that is like! Although I like where I live, I'd move in a heartbeat if a job opportunity was thrown our way out of sheer curiousity. It's become so crowded in the Los Angeles area that the freeways are slow even late into the night through the week. It doesn't help to be near everything in distance if you are far away from everything in travel time!
Posted by DORCAS on 2006-07-12:
I lift my glass to my new friends :-) Thanks!
Posted by Doc J on 2006-07-13:
Sarabaite-I've been here often enough to wear out my welcome. But, I made a self-imposed limit of 1000 comments since my arrival...only about 85 more to go before I fall off the perch here.
Posted by Anonymous on 2006-07-13:
Sarabaite: this is your first time to Seattle you should LOVE IT, the thing is you may never want to go back to CA. Have a great time.

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