Vintage Dreams Complaint - Unreliable Quality
COVINA, CALIFORNIA -- Vintage Dreams
132 N. Citrus Ave.
I was completely appalled at the unprofessionalism of the store on Monday, July 10th from 1:45 to 3:30. First, I dropped by to exchange a defective dress. A sign on the door insisted, "I'll be right back!" After handling a bit a business and checking back half an hour later, the store was still closed. Later, at 3:30, I returned and spoke with a twenty-something cashier after waiting about ten minutes for her to finish her personal phone call. I explained that the zipper was unreliable even though I had only worn the dress twice. She conferred with someone on the phone, then replied that the reason it couldn't be returned was because it had been worn. Whether or not it had been worn doesn't change the fact that the zipper pops open while in use! Not to mention, the dress cost $150. When I asked if she could tell that it had been worn other than the fact that I was honest enough to tell her, she made a snotty comment about b eing able to smell perfume on the dress. Additionally, she insisted that there was nothing wrong with the zipper. I understand that a small business may not be able to return cash on items as frequently as a big business, but I only wanted store credit. It's a shame to see a store that almost has it right foul things up by ripping off its customers.