People PC Complaint - Will not refund my money
In January 2006 I got an invitation to try People PC internet service for half-price for six months. I was using an old Windows 98 computer, and I just wanted a cheap internet service for this machine. I had no intention of keeping the service; in fact, I made a note in my computer to cancel the service on June 6 so I would not be charged full price for another month. I gave them my credit card number and tried to download the software. When I couldn't download, I called technical support. With my computer being an older model, it did not have the resources to carry the load. She told me the only way it would load would be for me to upgrade my computer. I didn't want to put the money into it, and, since I couldn't download it, I wanted my money back. She told me they would refund my $44.95 but, due to bookkeeping technicalities, it would not show on my credit card statement until June. My June credit card bill came in and no refund from People PC. July came and no refund. I called People PC and spoke to a person who was clearly from India, and told him what had happened. He was so sorry there was nothing he could do because no one had put any message on my account that I would be getting a refund. He did assure me that my account was not active and had never been active and I would not be charged any more money by People PC. I told him that I knew I was not going to be charged any more, but I wanted my money back that was promised, and he simply told me I would not be getting my money back. I feel I have been ripped off for a service I did not get.
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