Texoma Ford/Mazda Denison TX Complaint - Dealership Sales Tactics
DENISON, TEXAS -- We went to Texoma Ford/Mazda Denison TX on July 1, 2006 to look at new trucks and we were interested in a 2006 Ford Ext cab STX 2WD and we were trading in a 2005 F150 King Ranch (Paid in full) we arrived at 6 PM and at 10 PM-- after 4 hours of high pressured sales tactics and saying we wanted to leave and think it over the Sales Manager said he would give us the 06 truck and $3,000 for our truck (06 listed for $29,900)we got that down to $22,300. But, everytime we said we were leaving , the Sales Manager and the salesman said they would be back and disappeared for 45 minutes and finally we agreed (just to get them off our backs and get out of there) But on the way home my wife said the seat made her lower back hurt and we discovered that it DID NOT have a Lumbar Control knob on the passenger seat. This was Saturday nite at 10 PM and they were closed on Sunday and Monday we called to take the truck back but the Salesman would not return our calls and Tuesday was the 4th and they were closed again! Wednesday we called and said we DID NOT want the new truck and we were bringing it back and the salesman and the sales manager both told us it was "a done deal" and we still have not recieved our $3,000!! This is the 11th of July!! We notified them of our wanting to bring the truck back within 72 hours and they still refuse to talk to us about our dissatisfaction with the truck AND the bad deal that we got! We will notify Ford of this SUBSTANDARD dealership and their high pressured sales tactics!! Ford will send us a survey and they will answer to Ford Motor for their very poor customer relations and their refusal to return our truck! There was NO loan involved and they owe us $3,000 but we want the deal CANCELLED!!! They also claim that they don't recognize the 72 hour return law!! We will see about that!!!It is too bad that Ford Motor has SUBSTANDARD dealerships when they are hurting for sales of new trucks!!! No wonder Toyota is soooo far ahead of them!!! YES - we hired an attorney and they WILL pay his fees!! The crooks NEVER paid us the money owed--therefore they broke the contract!! Thank You Very Much!!