Lowe's Complaint - Do Not Buy Pergo HARDWOOD Flooring !
BRICK, NEW JERSEY -- Lowes carries Pergo Products and pergo now makes HARDWOOD. Here is my story which still is not settled.We purchased 450 sq feet of Pergo hardwood In January 2006, installed it and in 5 weeks the floor began to dent, as well as develop odd markings where no one even walked. I complained to Pergo who then advised me to go to Lowes where we purchased it and file a complaint. They sent a rep out who made sure the floor was level and properly installed which his report reflected there were no errors on our part, and he clearly stated Yes there are dents and marks in localized areas but his opinion was the floor was not defective..so claim denied. Pergo said their warranty doesn't cover dents, pay professionals to refinish it and Have a nice day. The floor cost $2000 and is on delayed Billing with lowes. Lowes has stepped in but stalled me from returning the floor within the 90 day return policy saying they would try to make this right. As of today,(7/12/2006) after several calls and interactions with managers and reps I am no where. I have reported Lowes and Pergo to the BBB and Consumers and Have wrote to Lowes Credit and had the delay extended for payment and Under federal law act have disputed these charges because of poor quality merchandise.I am done with Lowes either way and As for Pergo Not only are their warranties BOGUS but their Hard wood floors are LOOKing floors not living..I hope I save people from spending their hard earned money on those floors!