orbitz.com Complaint - onorganized customer service
I made travel reservations online for my parents. After making the reservation we realized we did not check the senior fare box.
We immediately called Orbitz and to my surprise got a service rep quickly. They said to go online and cancel, then rebook.
We did this and everything looked well. We have 2 new tickets and online it showed the cancelled tickets.
About 2 weeks later my dad got his Visa bill. It showed the 2 cancelled tickets and the 2 new tickets. Then it should only 1 ticket refund instead of refunds for both cancelled tickets, even though on the website it shows both tickets cancelled.
I called Orbitz and the lady said she will fix it then email me. Now 5 days later I call again and I give the same info. and I am told a supervisor will call me within 1 hour.
Well after an hour it's bedtime so I call again and now I'm told a supervisor will call within 24 hours.
My dad wanted to use a travel agent but I talked him into using Orbitz.
I tell them forget the calls just fix the credit and email me.
To help keep me as a potential future customer, I would like the following:
I want the credit issued without all this turmoil.
At the very least I would like a response from your company regarding this incident. Thank you for your time.