Star Ledger Informative - Customer Service
NEW JERSEY -- The comments are typical of those of a large US Company. They blame the customer for each and every complaint and do not address the cause of the problem.
On each call to customer service they say; send a copy of the cancelled check or send a fax.
Why should I, I did not cause the problem!!
They should address the problem of sending in forms and checks and losing track of them! How can they lose such items and not know of a check being deposited.