Star Ledger Informative - Customer Service

Review by Hedda01 on 2006-07-12
NEW JERSEY -- The comments are typical of those of a large US Company. They blame the customer for each and every complaint and do not address the cause of the problem.
On each call to customer service they say; send a copy of the cancelled check or send a fax.
Why should I, I did not cause the problem!!
They should address the problem of sending in forms and checks and losing track of them! How can they lose such items and not know of a check being deposited.
Comments:5 Replies - Latest reply on 2006-07-13
Posted by Hugh_Jorgen on 2006-07-12:
Hedda - right or wrong, wouldn't it be easier for you to just send them the copy of the cancelled check as opposed to posting the same thing here every couple of days?
Posted by yoke on 2006-07-12:
The problem I have with having to send a copy of a cancelled check is, if you don't get your checks back from the bank then it costs $5 for a copy of the check. Why should the consumer have to pay to prove the check has cleared?
Posted by Doc J on 2006-07-12:
It's such a small request to be granted to send a copy or fax a copy. "Because I don't want to" isn't an adult response to an adult problem. If you don't have a fax or a copier (possible), ask a friend or neighbor to help with this. Good luck!
Posted by Slimjim on 2006-07-12:
With Doc and Hugh. You say 'why should I", the answer is simple. Because it immediately solves a problem with not much effort on your part. Instead of stonewalling them, a little bit of assistance to help them solve the problem saves you all the grief in the long run.
Posted by Anonymous on 2006-07-13:
Personally, I'd do whatever I could to assist the company clear my name.

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