Overstock.com Complaint - Buyer Beware!...So Called "Serta" Memory Foam Mattress Topper
I was so excited to get this 3" serta topper, but when DHL dropped it off on my front porch I couldn't belive my eyes.
The box wasn't even taped shut, the topper was falling out of the box. It was not vacuum sealed, it was wrapped in saran wrap and not completely covered, the top of the pad was exposed and it was just loose in the brown box. There was a small logo of serta taped to the saran wrap, looked like someone just copied it from a copy machine, and it was a very bad copy at that, it was not how serta would sell their product. I called overstock immediately and was first told that was not how I should have received it and they offered to return it for a refund, then I was transferred to a supervisor and she informed me that the item was not vacuum sealed and was only wrapped in plastic, she said that the box should have been taped though.
Well in the meantime I did some checking and called and alerted Serta about the experience and was told that Serta doesn't even make toppers. I will never order from Overstock again! What a scam! Buyer Beware!