Texoma Ford/Mazda Denison TX Complaint - Sales Tactics & Breaking A Contract
DENISON, TEXAS -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
On July 1, 2006 5:00 PM we recieved a call from Chris Sanders, a salesman for Texoma Ford/Mazda Denison TX, and he stated that he had a deal on a new 2006 Ford truck that we could not refuse. We arrived at the dealership at 6:00 PM and asked to see Chris Sanders. He took us out to the lot and showed us the 2006 Ford Pick-ups and we saw a White F150 Ext Cab STX 2WD and he said we would get alot of rebates from Ford IF we trded right then. We had a 2005 F150 King Ranch Supercrew 2WD (Paid in Full) and he asked what we needed to make a deal. I said $4000.00 and their new truck and he said he had to talk to the Sales Manager about it and we waited for about 30 minutes for his return. They offered $1000 the first time and we said NO and he said he would check with them again and another 30 minutes passed and he said $2002 and we said NO and he disappeared again for ANOTHER 30 minutes and this time he brought the Sales Manager with him. They then said we could finance $1500 through Ford and we said we were'nt financing anything--our truck was free and clear and we wanted to go home and think about it (now it is 9:30 PM) They said 'You can't leave' we will make a better offer. Then they disappeared again and returned with an offer of $3000 from them and the new 2006 truck. We were VERY tired and wanted out of there! We finally agreed and signed the papers. We were driving home to Durant, OK and my wife said her back hurt and I said to adjust the Lumbar Control on the side of the passenger seat, but there was none! I had one on the driver's side and I saw it when I looked into the truck previously. The dealership was closed the next day, being Sunday and on Monday we hashed it over and over and Tuesday was the 4th, a Holiday and on Wednesday I was contacted bye a woman from Texoma Ford/Mazda and she asked how we liked our new truck and I said we would not accept this truck, because of the passenger seat and we wanted our truck back and the deal cancelled. She said she would tell the Sales Manager and our salesman about it and have them call us back. We were NOT contacted bye them and I called them and was told they were not available. Thursday I called again and got the same answer, NOT AVAILABLE! Friday I called again and got the Sales Manager and he stated it was a 'Done Deal' and they would not cancel the deal! They also back dated the contract to June 30th, so that they could get extra bonuses from Ford Motor for the month! On Mondy, July 10, 2006 we tried to hire an attorney from Oklahoma, but after waiting all day to see him, he said he did not practice in Texas and he suggested a name of a Texas lawyer in Sherman, TX. We have seen this attorney and paid him $150 to write Texoma Ford/Mazda a letter and that they had 30 days to reply. This is 13 days after the fact and we have not been paid the $3000 as stated in the contract and they will not return our truck! There is NO loan involved and all they have to do is return our property and tear up the paperwork! But--they refuse!! They used very high pressure sales tactics on us for 4 hours and lied about paying us the money!
As a resolution, I would like the following:
We want our 2005 F150 King Ranch w/1602 miles and our attorney fees of $150 paid bye them and if they say our truck has been sold--then we want proof of time and date of sale and the retail price of our truck IN CASH!!
Please contact me if you need more details regarding this incident.