HomeDepot.com Complaint - Worst on-line experience I've ever had!
On Sunday, July 9th, I placed an order with HomeDepot.com for two retractable screen doors. My wife then changed her mind so within 15 minutes of placing the order I called Home Depot to cancel. I was on hold for over an hour but finally reached a customer service agent who assured me the order was cancelled.
The following day, Monday, July 10th I received an email confirming my order. This concerned me so I attempted to call again. After being on hold for well over an hour my cell phone battery finally died.
On Wednesday, July 11th I called again. Once again I was put on hold, this time for 45 minutes. I then spoke with a gentlemen named Cliff who informed me that my cancellation was showing up in the system but that sometimes the warehouse didn't get the information in time. He said he would put in another cancellation just to be safe.
On Thursday, July 12th, I received an email confirming that the product had shipped (despite my two cancellations). The email said that the screens had shipped UPS but the tracking number is not a UPS number. I called (long hold again 40+ minutes) and spoke with Katrina. She acknowledged that the tracking number was not UPS. After several discussions with her supervisor they finally decided it was a FedEx number. She then told me that the order had shipped and that I needed to be home when it arrived and to refuse the order. She tells me that FedEx will then return the order to Home Depot and I will receive a credit. She also informed me that once I refuse the order I must call them again to tell them I've done so. No doubt with another hour spent on hold.
I have done extensive on-line shopping since the whole concept came into being and this is by far the worst experience I've had to date.
So - If I try to buy something in one of their stores, chances are they won't have the right color or size. If they do, then I have to figure out how to purchase it via their self-serve scanners because they are too cheap to hire cashiers. Ever try putting a stack of 10' 2x12's on the scanner scale!
If they don't have what I want/need then I have to either special order it, pay the full amount in advance with no assurance I'll ever get my order, or purchase on-line.
Seems to me like it would be a whole lot easier to simply shop somewhere else.