Arrow financial Complaint - Trying to get a receipt of payment
I called this company and paid a settlement payment on a credit cards debts. I gave them 6 weeks then I called to get a receipt of payment stating account closed and have my credit report updated. I got 1 letter I waited for another week then I spent many hours on the phone never to get the same person I talked t othe first time just to get get bounced around from one to another. The best part was I was on the credit cards with my son. I am the one who called and set up paying the settlement payment. Well I called them to tell them I had not received the other letters and they told me they could not talk to me somewhere they had lost my name on the account. I got my son there t otell them it was alright to talk to me then it began round 2. The next bright one told me the accounts are not closed cause i still owed well I I got it resolved but it took 3 days and many phone calls and they finally said they are going to send me my receipts on payment. They are so unorganized they do not communicate with each other it is very fustrating and upsetting. Even though I got it resolved I should not had to call seems like a million times one extentsion and get every tom, joe and barbie be nice to get the person whose extentsion it is instead of jumping through hoops and explaining and arguing just to get things taken careof.