Estee Lauder Complaint - Lipstick and Bronzing powder compact
TAURANGA, NEW ZEALAND -- In January I decided to purchase a full make up package. I chose Estee Lauder as I was under the impression this was a top quality brand. I spend close to $1000 NZ on all my products.
The bronzing powder compact was a problem from the beginning. Half the time (or more) when trying to open it I found it stiff and hard to open. Then it would open with the casing displaying and not the product. I constantly need to reclose it and try again. It causes my nails to break and is very frustrating.
In May I dropped my Pure Colour lipstick in the washbasin at work. The pink and gold lower segment became detached and would not reattach to the body of the lipstick. I feel the product should be more robust than this.
I contacted my salesperson, Julia, at Life Pharmacy of Tauranga, Bay of Plenty, New Zealand and was somewhat taken aback with her abrupt and non helpful attitude. She told me I should have brought the compact back immediately and told me to find some glue and glue up my lipstick. I actually dont think with her or Life Pharmacy's attitude they would have replaced my compact anyway. I feel it is a DESIGN FAULT. This is probably the case with the lipstick too.
I am extremely disappointed that I was misguided into believing these expensive products represented the finest value for money. I feel I would have done better to choose a different company. I was prepared to spend a lot of money for quality. Estee Lauder needs to review its quality assurance and possibly its choice of consultants.