Nextel Complaint - Loss OF My money!!
MADISON, INDIANA -- My Husband & I ordered a nextel phone from Nextel via the internet on 06/05/2006. On 06/06/2006 they took our deposit out of our bank account. We opted for the free 3 to 5 businees day delivery of the phone. After 7 days went by we had not received the phone. To make a long story short and many hours on the phone (over a week & half period) with very rude csr's and numerous departments they aggreed to send us our phone. We got our phone on 06/15/2006. Two days later the phone was shut off due to the deposit not being paid according to them. I had to fax them copies of my bank statements (numerous times) to show them they took the money out. I had to give them my debit card numerous times also. Todays date is 07/15/06 and They have still not found my missing money. Today I was told to fax in the info once again that I might add is a costly little expense. They keep telling me to go ahead and pay the $100 again along with my bill and when this is resolved they will credit me. My bill which I received is $85.81 for biling date of 06/13/2006 to 06/17/2006. For which $30 is for shipping and handling. If you go back and read the first part of this I did not get the phone untill the 06/15/2006. My question is why was the phone activated & sent to begin with if they had not got my money. Where had my money gone, which I know they got it because my bank says so along with my statements. My husband and I are over the road truck drivers and we have missed out on about $5000 worth of loads because we was at the end of our contract with a previous cell phone provider and had it turned off when we got our nextel phone. Our disbatcher was unable to contact us which about cost us our job also. For 2 weeks I had to call them every morning to have them turn it back on to have it shut off in a couple of hours. In order to keep our jobs we had to buy a prepaid to keep in touch with our disbatcher which is also costly. So every time they had cut the phone off and turned it back on it was a $25 reconnect fee!! So now my bill is extremely outragous due to their mistakes which will go on our credit!!! I no longer ask for the phone to be turned on because I cant afford the reconnect fees. I talked to a Lady in Customer Care by the name of Chen that had more or less called me evry thing under the Sun and when I told her this conversation was being recored she tried to tell me I couldnt do this because of FCC regulations. My comback was yes I can as long as the other party is aware of this do to me being in law enforcement for years and she transferred me in a bat of an eye. I have never been lied to, treated as bad as I have, or shuffled around more in my entire life. I have sent an e-mail to consumer affairs, the Attorney General and contacted my news station. Monday I plan on making an appointment with an attorney which will cost me a weeks worth of pay by having to stay at home to take care of this. If anyone has any other suggestions or would like to go in on a law suit with me please feel free to contact me!!! From my understanding there are alot of people not Happy with Nextel and I think it is time we stop this nonsense of them walking on us and get what we deserve back!! Under what review does this fall into ALL OF THE ABOVE!!!!