Air France Complaint - Air France rudest, most incompetent, stupidest major airline in world?
CHARLES DE GAULLE AIRPORT, PARIS -- I'm lucky enough to visit Prague, Czech Republic from San Francisco 3 or 4 times a year. After competent service on United and Lufthansa, I thought I'd give Air France a try. It was a nightmare. I was lied to, had nightmare connections, and was treated abominably rudely. Never again.
When I was booking the flight (nine months ahead, on the phone) I mentioned that there was only an hour connection time at Charles de Gaulle. I asked if this was enough, given that de Gaulle is a huge congested airport. The agent told me I had just a ten minute walk between gates. I also reserved a seat on the aisle on the transatlantic segments, telling her that because of my height I won't travel unless I'm promised an aisle seat.
When I got to de Gaulle, I found that the gate to Prague was on the other side of the airport, and the only way to get there was via a stop-go bus, which seemed to tour the entire airport--and VERY VERY SLOWLY. Once off the bus, I had to climb up and down stairs, take elevators, etc. But I got to the gate minutes before takeoff by running like mad.
The return from Prague was much worse. Again, at de Gaulle I had to take the endless bus trip, the elevators and stairs, etc. knowing I had only minutes to spare. When I got to the gate, I saw that I wasn't assigned my aisle seat. I asked why I'd been switched, and the agent told me she had no record of my having an aisle seat. She also said the plane was full and I'd have to take what I got.
Fortunately, I had my seat number. The agent very impatiently and unwillingly checked that seat. "It's just become free," she snapped, as if it was my fault for even asking.
As I was boarding, the attendant said "Bon jour." I was exhausted and ignored him. "Don't you know how to say bon jour?" he said. Then he directed me down the wrong aisle.
Never again. It is madness to schedule transatlantic connections with just an hour connection time at any airport, but especially at de Gaulle. Air France is still doing it.
I saw recently that Air France won some kind of service award. Whom did they bribe? Or was it from the French government?
Be warned. Ken