Bob Rohrmans Complaint - Twice Bitten...
LAFAYETTE, INDIANA -- Bob Rohrman has an unfair monopoly on car sales in Lafayette, Indiana, and his poison is spreading. The commercials and the products are enticing, but I have had two VERY bad experiences with the sales staff at this company.
First, in March of 2001, my husband and I were excited to buy our first new car, a Saturn sedan. This was a new experience for both of us. In order to make the payments manageable, we purchased a "demo" vehicle with about 4000 miles on it. We also went with the "GMC Smartbuy" program to reduce the finance cost. We were naive and did not read the fine print, but the finance manager did not treat us ethically, as he told us outright several times that "this is not a lease."
Two years later, when the blower and ignition switch no longer worked, we found that the wiring had been tampered with while it was a demo. Our warantee had expired, due to the extra 4000 miles on the vehicle, so we were looking at repair costs upward of $2000, which we could not afford. We looked into trading the car in, only to find out that our "Smartbuy" was really a lease. We had absolutely no equity, and had already used up our allotted miles.
I had to trade the car in for a smaller vehicle that I did not like in order to roll a portion of the original loan over. Luckily, I was able to trade that vehicle in again, and now drive a minivan that I purchased for about $3000 more than what it was worth. Again, I'm still paying off the negative equity from the Saturn.
Though I vowed never to deal with Bob Rohrman again, I found myself inticed recently by a new Hyundai Entourage, a minivan that is quite the step up from my own. My best friend wanted to trade in her 2006 Mustang GT for the more practical minivan. As they were a similar sticker price, it seemed like there might be a fairly close trade. The salesman (who was very polite, though new and uninformed) assured us that he could get the payments to match her current payment.
The staff jerked us around for SIX hours, promising to get financing, working on a proper estimate for the nearly-new vehicle she would trade, and telling us why they couldn't reduce the sticker price of the van. Every time we would threaten to walk out, they would tell us that the estimate was almost ready. I understand that there are many reasons that financing cannot happen, but the staff did not have to string us along all day to try to make a sale. At the end of the day, we finally got the offer at about $200 more than the current payments. Ridiculous! I will definitely drive to Indy to make future car purchases in order to avoid a Rohrman dealership.