Vonage Informative - Ehh they're not so bad
NEW JERSEY -- I feel pretty lukewarm about this company right now, a company I used to hold up high for the savings, features, and portability they offer. A few months ago I experienced a power surge which destroyed my PC, modems, fax machine, and routers, including my VOIP router. When I first began to use vonage if I remember correctly, you called the 800-number and a person picked up. Now my biggest "Complaint" [re-phrased from the B-word :)] for this company is A. It takes FOREVER to get a person on the other line, B. That person _CAN NOT_ be understood (perhaps it's being routed to India, a recent trend in big business), and C. That person can not properly address my problems.
Based on my description of the LED's on the router, several tech agents told me the old "unplug the router unplug the modem blah zay blah zay blah." Even after I told them I'm familiar with the equipment, have already tried all of this, and resetting it absolutely will not work, they continued. "now unplug it for 30 seconds." "Unplug it for 2 minutes." "Unplug it for 5 minutes." Like every single time I call, this agent's native language was clearly not English. AARGH! [not racist, just believe I should be able to understand my tech support people] At one point I called 7 or 8 times in a row, seeking a person I could understand. Sure as I'm sitting here, I never found that person.
VOIP is a good service if your internet is reliable. But remember, it's only worth the money you pay, just the same as a land line is worth the money you pay. It's not a replacement for a land line, especially not if you have fax applications or are running a business with it.
Frankly, I only keep mine on because I daisy chain it with land lines, so I can get all the features (using "simulring"), and to call international for which they have outstanding rates. When someone dials my Vonage number all the land lines ring simultaneously so I don't have to pay for Caller ID or call-forwarding for all of the lines. Plus I can have it forward calls anywhere I want if I'm out of the office for awhile for no extra charge which is awesome.
"The Broadband revolution" has a long way to go to catch up with the trusty old 2-wire analog, hate to say it!