BSNL broadband, a real looser Complaint - BSNL broadband a real looser

Review by Anshuman on 2006-07-18

I have a complaint against BSNL. I have applied in April 2006, for a broadband connection in Sec55, Gurgaon. The BSNL marketing people gave me a confirmation that the connection will be given in a week’s time. However it is already three months and still there is no response from the BSNL office.

I have spoken to almost every official at BSNL Gurgaon office. The list includes

Ms Sneh: Marketing representative
Mr Kataria: Engineering head
Mr Naveen: DGM sec 56
Mr Meena: DGM sec 55
Mr Bhargav: PA to GM
Mr Singh: The GM himself

The department is not taking any step to resolve the issue. Initially they gave an excuse that they don’t have a modem. After a month they started saying that they don’t have port capacity in sec 55/56. This process is going on and now the matter has reached a stage where they disconnect the call. This is a perfect example of how a PSU works. Such senior officials and they show no concern for customers. On the other side Airtel and Reliance are giving connection in 3 days.

I would appreciate if you can take up this matter on my behalf.

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