Dish Network Complaint - Scaming the public / bank drafts/ returning equipment
WINSTON SALEM, NORTH CAROLINA -- It all started when I called tech support about a reception problem after having the receiver for over a year. They told me that I would have to pay $40 just for a tech to come out and evaluate the problem. I said no way, and they said too bad. I raised hell for about 30 minutes with a tech supervisor after no satisfaction from him, I said so long and you can take your pile of crap equipment back. He said fine, and transferred my call to the female CSR. She graciously tried to calm me and get me to keep the service. I finally said yes when she waived the tech fee of $40 - she set up the visit for the following Saturday. I decided one day before that date to discontinue service anyway and go back to cable or just antenna reception (I needed to quit watching so much TV anyway).
I called an told customer service - they said they would note that and the tech would take the dish with him. When the tech got there, he knew nothing about the cancellation but was happy to remove the dish. He said that he couldn't take the pole or the receiver. I would have to call customer service to deal with that.
When I called customer service a day later, they said they would mail out the box to return the receiver. When I asked about the pole, they said yes they could send out a service man to remove it for $100.00. What a deal! I asked to speak to a supervisor, who immediately went with the "just another stupid woman" attitude. What a surprise that I didn't get understanding from him either! I reminded the supervisor that I would be telling everyone I know not to use DISH and also would be writing my NC attorney general about this scam. He seemed to think that reminding me that "it was all in the contract" would assure me of the integrity of DISH and its policies. Needless to say, the pole will remain in my front yard until I can convince my nephew to dig it out.
After reading so many horror stories about being charged for receivers after cancellation, I decided to avert that mess by first asking my bank to put a stop payment on anything from Dish Network. Hopefully that will stop any unknown debits on my account.
Then I called Dish customer service for the mailing address to send back the receiver - many people have waited for the mailing box from DN and not gotten one for weeks or rec'd one that was mangled and unusable. Long story short on that, DN didn't want to give me any kind of address and almost insisted that I wait for the box. I stood my ground and insisted right back at them for the address. I may not have won the war, but I have won this small battle. Here's the address if you want to send back your receiver and hopefully not be charged for it in the interim. Dish Network, 90 Inverness Circle East, Englewood CO, 80112. I am sending mine priority US postal with a return receipt request. Their lucky I am not including a detinating device along with it. This company will do anything they can to bilk the general public out of their hard-earned dollars. DON'T TRUST THEM WITH ANYTHING AND DON'T DO BUSINESS WITH THEM IN THE FUTURE.
I just found out that the Denver address is one of many. I called back to DN to verify a suite number, and they said there are regional addresses for returns. Another address is: Dish Network Service, 205 Satellite Blvd., Suite 500, Dock 1, Suwannee GA, 30024