Richards, PC Complaint - PC Richards got the worst customer service
NEW YORK, NEW YORK -- So I got a new flat screen TV from PC Richards. One month after i got it delivered to my home, the TV went bad, it wasn't big dill because I got the extended warranty and in 24 hours a technician showed up at my door step and took my TV for reparation.
14 days later and still no phone call, I decided to call pc Richards myself. After a short conversation with a phone representative it turn out that no one started to work on my TV cause the technicians over their work only Mon-Fri. I was informed that they still don't know what the problem is, but as soon as they going to figure it out, they going to fix it.
7 days went by and still nothing. I got tried of being mister nice guy and decided to call there every day asking about my TV. I guess it worked cause after 7 days the manager of the customer service center admit that they had no idea what they doing and gave me full credit to go and buy a new TV.
I wish this how my story ended; regretfully I was missing my metal bars that I used to hang my TV on the wall with. The bars used to be attach to my old TV and for some reason, no matter how many times I called the customer service center, I can’t seem to get them back to me. It’s been a month and 2 weeks now and im still on the phone with them almost every day. They schedule a drop off, I take the off from work and then they don't show up.
KEEP AWAY FROM PC RIDCHARDDS!!!!!