Gamefly Complaint - Fly Away From Gamefly!
I was excited about an online service that offered video game rental for a monthly fee and sent games directly to my home! I'm no longer excited.
Games were very slow to arrive...much slower than media mail. Sometimes, a game would arrive around 15 business days from the time Gamefly claimed to have sent it. We finally cancelled when games we returned were never received. It made me very uncomfortable that an email from Gamefly seemed to indicate that we might have kept the games.
Worst of all was customer service. One more game had been mailed out right before cancellation. I informed Gamefly I would be returning it Priority Mail, certified, return receipt requested, when I (finally) got it. (Worth the $8.30 to know they cannot claim it did not arrive.) Despite this, and despite the fact that the game was not late in being returned, and despite the fact that our account was in good standing when we cancelled, we were deluged with emails informing us we would be charged should the game not arrive in time.
When I firmly demanded that there be no more contact from Gamefly, twice via email and once via the phone, they ignored me and the emails continued.
A couple of interesting things Gamefly told me. (1.) We don't make mistakes here. All of the problems you are experiencing are the fault of the U.S. Postal Service alone. (2.) We can't stop the emails. That is automated.
I had not realized that any company could be perfect, or that automated systems couldn't be manipulated by a human being and made to stop shooting out emails. Silly me!
If you choose to use this company, I sincerely hope that your experience far exceeds mine in satisfaction.