Wendy's Complaint - Yet Another Wendy's Complaint
HESPERIA, CALIFORNIA -- Wendy's was at one time the best of the best when it came to fast food. No longer. I didn't realize how bad it was nationwide until seeing this site. Here's my story...
Wendy's on Main Street in Hesperia, CA has been a nightmare literally since the day it opened. I've eaten there on perhaps six occasions because each time I couldn't fathom that Wendy's could have gone that off track that fast. Wrong orders, idiotic employees, management that doesn't care, etc. Tonight was my last straw.
They have yet to manage to get an entire (entire being, at most, three combos) order correct. Tonight they managed to completely leave out an entire sandwich and supply a Caesar side salad instead of a garden salad. After driving BACK to the restaurant we proceeded to let them know that the Homestyle Chicken Sandwich wasn't in the bag and that the side salad was wrong. We watched the person making the food MAKE THE WRONG SANDWICH! When pointed out to the person on the counter that they were making the wrong sandwich we were told "Well, the only difference is that one is breaded and this one isn't". When pointed out the salad was wrong, we were told that "We are out of the garden ones". Well, nice to know AFTER the fact.
It might help if anyone in the restaurant could speak ENGLISH, but I guess that is too much to ask for in America anymore. Customer service is dead, it's been replaced by the bottom line. Dave Thomas RIP. I'm sure you are rolling in your grave.