AFLAC Complaint - AFLAC has more excuses than a snake oil salesman
FREDERICK, MARYLAND -- Hi,
I was "lucky" enough to have our company choose AFLAC this last year to manage our flexible spending accounts. Over the last 8 years under Benisource and Ceridian I had absolutely no problems. Good customer service, quick claim processing, and up-to-date accurate information. No hassles!
Then in comes the nightmare called AFLAC! I paid for childcare in March. It is now the end of July and I STILL have not been reimbursed!
First it was that I turned it in too early, then it was I used the wrong form, then it was "you can't just say doctor visit--you have to say unreimbursed copayment for doctor visit for stubbed toe", then it was the IRS supposedly said they could not pay it until the service was completely done (IRS says otherwise--takes YEARS to finish orthodontial work DUH), then it was the check was in the mail, then it was the form expires in 30 days so I had to resubmit so they had not actually sent a check, then it was they do daily processing, then it was well actually they can do daily processing but it actually takes at least 2 business days or in my case 5 business days later, then it was the check is in the mail, then it was (because big surprise the check never showed up) I had to wait 10 business days before they would do a stop payment, then it is 5 business days to redo the check, BUT by then the form was over 30 days old again but instead of calling you or emailing you they will sit on it until you call. Then you call and "oh big surprise, the form expired so we can't send the check until you resubmit it again" (for the THIRD TIME), and then we start all over again.
It is a NIGHTMARE! Run screaming NO NO NO if your company wants to use AFLAC!!!!!!!!!!!!!! They are rude and hang up on you if you complain. UNBELIEVABLE!!!