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Netspend

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1.4 out of 5, based on 143 ratings and
221 reviews & complaints.
Company Profile
Netspend
PO Box 2136
Austin, TX 78768-2136
1-866-387-7363 (ph)
www.netspend.com
customerservice@netspend.com
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Unreasonable Hold of $4500!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

AUSTIN, TEXAS -- MetaBank, I suspect/know why you MetaBank & Netspend are holding my $4500. Due to ending of year 2019, pushing a campaign to bump up stock value. Therefore, "target" cardholders with large balances. Thousands, not hundreds. Mine was over $5000. So instruct subsidiaries, Netspend, other prepaid cards you finance, to send out phishing pop ups $3995, $4995 (suspiciously the cap amount can be withdrawn by Netspend) to Chrome Google browser, so cardholder sees, calls to check balance, Netspend phishers, "we've got a live one" but placates everything is fine. Then cardholder runs scared to bank or other institutions to withdraw all, or as much funds as can in single transaction.

However, Netspend monitoring sees NOW negotiable order withdrawal come up, and thus immediately place "cancelled" on card. Once transaction is refused by bank, Netspend knows bank will advise call card issuer. But Netspend won't answer call 7X, but now with chump change of $2-500. Hundred in account turns card back on to ACTIVE, knowing will likely try other means to get some funds, i.e. ATM $300. I have receipt and Wells Fargo bank employee as witness, Natalie, who assisted me with ATM touchscreen, as I was so upset and distraught over Netspend "cancellation", so unable to properly engage a simple touchscreen.

Let's reason together, if I had card/account info from online, or was a skimmer (as for me I don't carry card around with me so no need of RFID) how could I possibly pull off presenting card ** with my name Duncan ** and commercial driver license picture ID to bank teller, as I've done a few times before, but not at end of year when the Netspend MetaBank stock value campaign was in progress. Then instead of immediately released hold and credited back to card/account "floats" transaction, so shows POSTED by 2:01AM the next day on 12-22-2019. But Wells Fargo Westminster CA VOIDED transaction by end of day 7PM on 12-21-2019 informed on phone by Priscilla.

Furthermore, I returned in person to bank on 12-26-2019 to request ARN (acquirer reference number). But Natalie informed transaction was VOIDED so ARN unavailable. She, Natalie also informed me had received email 12-26-2019 from Netspend corporate/dispute resolution BS or whatever, assured that I, Duncan ** did NOT RECEIVE FUNDS $4500. So why then wasn't a done deal, credit me back on 12-26-2019? Well that's easily answered as still 6 days left until end of year 2019. Gotta make sure stock value shows until end of year, and even until 1-7-2020 just for a little more buffering, or good measure.

Now Netspend/MetaBank has funds in their sordid pool, holding so can show higher asset value, thereby bumping up raising stock value, esp. near year end/final quarter. Whoopee! Then violating card agreement to hold longer even than 10 business days, until 1-7-2020, instead of within 10 business days from 12-22-2019 which would be 1-2-2020. All designed long enough even with extra measure just to make sure show assets inflated at any cost including depriving cardholder of their own money, and cold hearted ** you all are, only days before Christmas! Thus elevating stock value as higher. So you can show on paper, and to stockholders, "Look at how well we ended this year 2019!"

I fell aghast at fees of $517 for 2019 and only until end of November. But oh no, that wasn't enough for you, when even the shadiest credit card companies charge and receive around $100 tops per year! But your little, or more realistically huge ponzi scheme (how many are you compromising out of 10 million cardholders?) isn't going unnoticed. That little slap on the wrist, and nominal fine imposed by FTC on Netspend/MetaBank in 2016, is a prior infraction, that is now under investigation again by FTC, BCFP, BBB and other government agencies. This time you will be shut down, won't live to scam another day, with all your boiler rooms in Chicago, Midwest or subcontracted overseas India.

In the meantime, I want my $4500. credited back to my account #** by start of business day 1-2-2020. I don't wanna hang around for BCFP to kick me some "redress" or dip into their "civil penalty fund". Yes consider this a demand letter of return of $4500 rightfully mine. You and Netspend ought to be ashamed for all the hardship, stress, and time, effort and trouble you've caused me, and countless others. But you probably aren't, 'cause "the horseleech has two daughters, crying give! give!" And now I've been able to assign names to those two leaches: Netspend, MetaBank.

You can check facts of Visa card ** since 12-21-2019, but you're probably well aware, as was just one tadpole in your stinking scam pool. Then have audacity to refer to cardholder as valued. Don't placate me, I'm obviously a lot more perceptive, and BCFP will be using my testimony in dispute, letters and irrefutable evidence, that I've been bombarding them with, along with close contact with other aforementioned government agencies, including comptroller and state district of attorney. Veredictum, Latin "truly said". Duncan **

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Will Not Release Funds to My Account
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DALLAS, TEXAS -- I purchased a prepaid NetSpend Visa from a local Family Dollar on May 7, 2015. I tried to activate the card online and was told it could not be activated and to call Customer Service. I called CS on May 8, 2015. I was told that there was a glitch in the system and it would be resolved within 24 hours. I was told to check back the next day. I called CS on May 11, 2015 and was told that the system showed my social security number belonged to a deceased person and that I would need to bring a copy of my social security card, drivers license and utility bill to a reload location and have them fax it in to NetSpend.

I took the information to Ace Check Cashing at 8 am on and they faxed the information to NetSpend. I called CS and was told it would take 4-6 hours. When I had not received a response and was still unable to access my funds, I contacted CS again on May 12, 2015. I was told to have the documents resent by a reloading agent so I again went to ACE Check cashing and they refaxed the documents. While I was there, the ACE employee pulled up the verification system and said it did not show my SS# was flagged as deceased. I called CS to verify receipt of the documents and was told yes and it would 4-6 hours.

After 6 hours I called by and was told the issue was I had mistyped my name when I tried to activate online. I was told it would be another 4-6 hours. At 8:36 pm I received an email stating that they were unable to read the faxed documents and I would need to take a photo and send them by reply email. I did this. I received a second email at 11:37 stating that they had received the documents and they had been verified but my account had to be transferred to another department.

I called the morning of May 13th and was told that I had an old account and that in 2008 I made a purchase for $11.36 but my card had a balance of $10 so the account was closed due to an outstanding balance of $1.36. I offered to pay the balance over the phone but they refused payment. The supervisor said they were escalating the issue and it would take 4-6 hours and the funds would be available. They also promised to monitor the account and called when resolved. I followed up with an email to provide written documentation.

At 4:45 I called CS again and was told that the issue was with the documentation department. I told them I had received an email from documentation saying that they had forwarded it to another unnamed department. The supervisor said they would escalate the issue to documentation, monitor the issue and have a manager call me back. I told again the issue was not with documents but with the department that handles charge offs. I was told that CS cannot contact that department or forward customers to the department. Again it would take about 4 hours. I again followed up by email.

When I had not heard anything again, I called at 7:45pm and was told by the CSR that the issue was my social security number belonged to a deceased person. I recanted the entire story and asked to be transferred to a supervisor. After a lengthy wait I spoke with a supervisor who said he was escalating the issue to both documentation and risk. I told him that I was told CS could not contact risk. He said "yes we can but they closed at 8pm so they would not be able to address the issue until the morning and it would take about 4-6 hours after they opened at 8 am for them to review and resolve the issue."

I told them that this money was needed for a payment that was needed Friday morning. I have repeatedly asked that the money be transferred to my open NetSpend account. I also repeatedly offered to pay the $1.43 by phone to have the money released. I informed him that at this point I was filing a complaint with the Texas Office of the Attorney General and the FDIC.

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NetSpend Deceptive and Fraudulent Practices
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

AUSTIN, TEXAS -- Good morning! My name is ** and I am a Connecticut native residing in Huntsville Alabama. I hope my email reaches the recipient and their interests in the riches of good health and happiness. My reason for this correspondence is to make an attempt to alert consumers during the holiday season about a company that does not stand by their product and has internal issues as it relates to security and safety of your personal funds and or money. I have become a victim and want to empower others before they get duped like my wife and I have.

On October 27th and 28th I purchased two prepaid NetSpend load packs from Walgreens in Huntsville Alabama. What my wife and I did not know prior to paying 307.80 for both cards was the fact that we had to request a debit card from NetSpend to load the funds onto. Once I paid the 307.80 I had to wait a few days for the debit card to arrive to my place of residence. I received the NetSpend debit card on Thursday October 30th, 2014 and proceeded to call the NetSpend number listed to load the 300.00 onto my debit card. The 7.80 were fees for the purchase of both cards.

What would happen next would truly and literally blind side my wife and I. Both cards were already loaded onto another NetSpend account without our authorization. NetSpend has chose to implicate the customer in having to do something with the theft of these cards. What I have gathered from this incident is whoever has stole this money has to be an internal employee of NetSpend. An employee within the Mid Level or higher management team who can oversee any and all inquiries of issues of this magnitude and nature.

I have spoke to an employee of NetSpend named **. Mr. has informed me my money has been loaded onto another NetSpend account and there is nothing he can do concerning this theft of my funds. I was informed to contact the Huntsville Police Department concerning theft of funds with an online banking company. The person who can steal this funds would have the capacity to control all avenues and areas of the investigation process without being considered a suspect in the theft of funds of their customers.

I have filed several complaints and have contacted businesses who partner with NetSpend to inform them of what has happened to my money and the stand the company has not chose to take. I have emailed several departments within the NetSpend umbrella and one employee continues to be the only person I can speak to and make contact with. Mr. has more or less informed me my money has been stolen and has been applied to another account within the NetSpend accounts.

My question was why can't you suspend the account the money was loaded on and proceed to inquire to the person owning the account how did he come into possession of another customer's money and or funds. When one person is privy to all avenues of the investigation process of funds stolen one would have to make an informed decision to believe the person stealing the money can very well be the same person managing all avenues of the investigation process. I was told no matter who I contact within NetSpend all communications will be reviewed on his desk.

I am urging all who will listen to inform consumers of this practice before they experience what my wife and I have experienced. My wife and I were traveling to Connecticut to see our oldest son and spend time with family. This has been very stressful on my beautiful wife and I. We do not have 300.00 just to blow in the wind.

I am saddened the company would take the standpoint and implicate me. Please ensure all of your consumers are aware of this companies practices. There is no constructive way for this money to have been stolen other than a NetSpend internal mechanism having the ability to cipher the funds without the customer's authorization and or approval.

NetSpend is a subsidiary of TSYS of Columbus Georgia. I have contacted the offices of Mr. ** and his subordinates concerning this very deceptive scheme taking place within the scope of his NetSpend Company. I have filed a complaint with FBI Internet Crimes Complaint Center, The Texas Watch Consumer Outlet, The Texas and Alabama Attorney General and still working on other avenues to uncover this very deliberate and organized scheme against consumers of NetSpend and or their business partners.

Thank you for any and all consideration to inform customers prior to purchasing this prepaid load pack. Please do not allow your consumers to experience what I have been dealing with since the 30th of October. I cannot sleep, eat or think straight knowing somebody can simply take your money and there is no cause and or action you can take to recover your funds.

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Very displeased
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAC, CALIFORNIA -- Have been with this company for 7 years and I have had my direct deposit loaded for all 7. Today was the 2nd bad experience I had with them. Thet first bad experience I had, I lost my card and needed to get one immediately to make payments for my bills. The representative told me I would have to wait 7-10 days to get a new card. The representative was very dry and did not seem to care and did not give me any other options. So I waited.... The second experience happen yesterday and today. I called to complete a money transfer. I order a new card when I did my taxes on turbo and thought it would be nice to have the premier NetSpend card. I have had my funds released from the IRS for the past 3 days and have not yet received my card from NetSpend. I called NetSpend yesterday and was told in order to complete a transfer I have to send in documents to verify my identity as well as answer questions over the phone. I was told it takes 6 business hours for a review and then It could be completed. (Verification is done through a 3rd party, which they have no access to) I also told them I did not have the number for new card because I have not received it and they still found account. So I submitted documents and waited until this morning.I called NetSpend to now complete the money transfer which is well over 6 hrs more like 8. I submitted docs at 12 noon and called them at 8am the following day. So the representative tells me it's still a hold and they have my docs and I am verified but I will still have to wait another 6 hours. Huh?! I asked then to speak with a supervisor and the representative had me holding for 20 minutes and came back and said it's also an activation hold on the new card. Why didn't they tell me this yesterday? I have been waiting now 8 days to receive a new card from them, so I asked can someone remove hold to complete transfer since I have done what they have asked. Rep and supervisor said no and became condescending by saying a fraud hold has been on your accout since 2014... As if I did something wrong. ( I was advise previously its a new policy) And I see you have tax money on your other card. Yea ok?! And do you also see bi weekly 2000 is loaded on my card as well? I work sir... this is normal activity. To make a long story short I went through all of this for the supervisor to tell me I will have to wait for the card to come...up to 2 days more or he can send me out another card. So frustrating...I wish from the beginning the representative would have said it can't be done instead of having me go out my way to prove my identity to only tell me the obvious answer was to wait for it to come in the mail or get a replacement sent. What's the point of having a transfer option if you can't transfer your own verifiable funds. I've been a loyal customer for years and I am very disappointed, inconvenienced and displeased with the experiences Ive had in my time of need.

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NetSpend Works for Me
By -

I have had NetSpend for a few months now. With the economy I do not trust banks, so I was refuse to take my checks to a bank. I have been ripped off not once, but twice by a huge banking corporation and honestly was a bit standoffish about using NetSpend. Being a tattoo artist, I was making too much money to carry around in my wallet and after having my house robbed about a year ago, I don't trust leaving anything too valuable in my home.

I was talking to one of the artists I work with about giving him some money to put on his card so that I could order this really nice tattoo machine online. He pulled out his wallet and showed me his NetSpend card and said "Why don't you go buy one of these from HEB? They are like $5 and it's free to put your money on them. I've had mine for about 2 years and have never once had a problem."

So during my break I went to go buy one and was actually disappointed at first when I found out that any transaction would cost me money, but then I was offered one of the spending plans that is only a little over $7 a month (which honestly is not that big of a deal). They have to make money to stay in business. I was more happy with that plan.

I then created my account and found out all of the great things that a lot of other banks never offered me. Like you have the option of receiving a text message every time there is money spent on your card. I thought it would get annoying but it's actually reassuring. It literally tells you what time, where, and how much was spent. So if you are actually able to track your card down if you really wanted to. The texts come in immediately after you swipe the card. Also you are given an option of free direct deposit, which most banks charge you a fee for.

The company also gives you an option of free bank transfer, which is awesome because if you have a bank and you have money there, but you want to use your NetSpend card, there you go. Honestly the main problem with the bank I was going with was that my card would get stolen, and I'd be in debt even though I reported it stolen the moment it got stolen. They would still allow my account to be open. NetSpend deletes the card as soon as you call them.

Also I love that you can't possibly get any overages. That saves me a lot of money. Sure I don't have extra money that isn't mine to spend if I need it, but I don't get into debt. There are a lot of great things about NetSpend that I haven't mentioned, but you get the point. I feel safe with NetSpend mainly because of the texting option. I don't think I will go with another bank as long as NetSpend is around.

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Unsolicited Letter Sent in the Mail
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

AUSTIN, TEXAS -- Today I received a unsolicited letter with a prepaid MasterCard and I do not have an account with them nor did I reply for this card. Also, the letter doesn't say that I requested it whatsoever. Something is very fishy about this as I believe that is a scam and will not fall for it.

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Netspends real makes me money I can count on.
StarStarStarStarStarBy -
Rating: 5/51

PEORIA, ILLINOIS -- Netspend referral program is very Profitable it also a trusted and very stable way to earn consistent money online.

Netspend has been a real blessing for me and my family.

Sign up with this link and if they ask, make sure to use the referral code 6953185084. Without the code, you won't get your $20 bonus. The signup process took just a few minutes

Click here to sign up:
http://mynetspendcard.com/?6953185084

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Scammed for $1,029 Told I'm Deceased
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN FRANCISCO, WASHINGTON -- They refuse to return more than 20$ from $1029 saying I'm deceased and to call the Social Security Administration.. Well I did and NetSpend is lying and won't listen to me or the SSA. They gave me the number for or even take 3 forms of photo ID including 2 state ID and passport.

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Scam Scam Scam
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

AUSTIN, TEXAS -- Applied for a prepaid debit card for my son who is 15. Got the card and then they said I had to give his social security number which I refused to do as he is a minor - they then said that they would set up an account as me as the primary holder and then my son could get a card - I reluctantly agreed and provided my information including my SSN. I received my card and my son's a couple of days later. I then loaded some money on the card and my son used it once and then it stopped working. I attempted to look at the account online and it said my account was locked.

I called in. They said the account was locked because I needed to send in documents verifying my son's identity - I told them I would not provide that information and that I set up the account as required by the agent I spoke with previously. They said they would not activate the account unless I sent in documents which I refused to do. I then started asking question because whomever I was speaking with did not speak proper English yet was telling me that he was headquartered in Austin, Texas. When I asked for his information and identifying number - he gave me the name Matthew ** and he was the supervisor.

I then requested the address of the office he was at, and he had to put me on hold for 3 minutes to get the address which I found very suspicious. When I pressed him on wanting the street address, not the PO Box - he said he could not give me that information. I cancelled the account and requested my money be refunded which he said I would receive in 7-10 business days. This seems like a very big scam and I am now concerned that they have my SSN.

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Dispute of 2 Unauthorized Trasactions
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

AUSTIN, TEXAS -- I have had NetSpend, now going by Ace Elite account since 2007. I filed 2 disputes: 1 in the sum of $4.95 and 98.41. I've never had any problems of people hacking my account except for this year 2016, I have had to file and close my card and have had to wait 10 business days for another 2 other times. I use this card to pay my monthly bills. The company found In my favor for the $4.95, but still had to wait another month to find out their decision on the $98.41. Well that one they found in favor of the thieves and withdrew it from my account.

I am disabled and live on a very small income from SS. I only get $748.00 a month. I have No clue how they found that the $4.95 was valid, but found it was valid for the $98.41. I have requested the documents on how they determined that the $4.95 was valid but not the $98.41 both from the same company. I am still waiting for the information.

I have used this card only because it was easy for me as I am limited on getting around. But now I must find a way to get a real Banking account and Close my NetSpend/Ace Elite account as soon as possible before it happens again. I don't think they are taking Security serious or I wouldn't have have had so many issues this year.

So I say to anyone that is thinking about using this Company because it is easy Not to get one of their cards!!! You will lose your money should anyone get into your account. They are not good advocates and care about their customers!! Also when you call it seems nowadays that the people you talk to are not English speaking people. They are hard to understand. I Have to repeat back what they say so I am sure I understand what they said.

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