Dodge Complaint - Dodge left my family stranded
CALIFORNIA -- Just wanted to let everyone know about Dodge's poor customer service. I have a 2004 Dodge Durango with less than 18,000 miles on it. The Dodge broke down while we were on vacation out of state so it was towed to the nearest Dodge dealer. After the dealer checked things out we were told it basically needed a new engine and it would take 2 to 3 weeks before we could get it back. Since it was still covered under the factory warranty, I wasn't concerned about the repair but we couldn't stay there for 2-3 weeks since I had to be back to work and my wife had another commitment that she couldnt change or postpone. We made several calls to Dodge's customer no-service department telling them of our dilema figuring that since our vehicle was still under warranty and it broke down due to a defective engine that they would help us get home or at least put us up for the night. Nobody seemed to care that we were stuck out of state with no transportation or a place to stay. They refused to help with a loaner car or a rental. We had to pay for a rental car to get us home and back to pick up our vehicle a few weeks later when the work was complete, and a place to stay overnight. (I am glad it didn't break down in the middle of the desert or they would have let us sit there and rot to death.) So a repair and inconvienince that I feel should have been taken care of by Dodge cost me over $1300 with rental care and hotel. Needless to say I will never purhcase a Daimler-Chrysler product again and our Durango is up for sale as well as my wifes Dodge Dakota pickup that we bought just 6 months ago. We don't want any of their products! When my GMC pickup started to have transmission problems a few years ago and was still under warranty, GMC called me and told me it would take a few days to fix it and then had a rental car delivered to my home for me to use in the mean time. I will be buying a new GMC vehicle in the next few weeks to replace my Dodge since they obviously know what customer service is.