Home Depot Complaint - GAZEBO FELL DOWN--NO REFUND
KINGSTON, NEW YORK -- Bought their $400 gazebo for our deck on Memorial Weekend 06. It fell down in the rain 3 weeks later when water collected on the roof, pulling it down and breaking the metal rods that hold it up.
They refused to refund our money, which is ridiculous. It was assembled exactly to the directions, should NOT have collected water, as it was pulled tight over the metal framework. Store manager wouldn't even LOOK at it when we brought it back to the store.
I wrote to customer service and even to Investor Relations, without any response other than their standard template response which did nothing.
I will never shop there again. AND I will tell everybody I know that Home Depot doesn't stand behind their products. The store's assistant manager was extremely rude to us and tried arguing with us in front of customers.