SunCom Complaint - SunCom Unplan "unlimited minutes"
SunCom Users Beware!
On July 19, 2006 a SunCom Accounts Manager told me that when SunCom originally started the Un-Plan (that allowed unlimited minutes for calls in the US) they did not prepare themselves for so many customers to actually use “unlimited” minutes. Therefore they have begun dropping customers with the original “unlimited minutes” plan rather than renewing their contracts if they have been using 5,000 minutes or more within a 3-month period at a time. They are calling this an “excessive use of minutes” even though the plan states that it is an “unlimited minutes” package. As I was told by the SunCom Accounts Manager “It is not profitable for SunCom to continue to keep customers that have the original Un-plan regardless of how long they have been a SunCom customer or how well they have paid on their accounts” The new contracts now state (in small print) that the Un-Plan unlimited minutes package reflects usage that does not exceed 5,000 minutes within a 3-month period at a time. On an average of three months that’s only using your cell phone for 1 hour and 32 minutes a day. They continue to advertise “unlimited minutes” in all their advertisements, but fail to say or have in large enough print to read that “unlimited minutes” does not mean unlimited minutes. I have been a Sun Com customer for 6 years, never late on paying a bill, and have even convinced many people to change their carrier to SunCom over the years. Did it make a difference to SunCom? No, as a matter of fact – When they called me to let me know that my contract (my third contract with them that is up in August) was going to be dropped they were rude and treated me as if I were something smelly and nasty on the bottom of someone’s shoe. When I called back, and spoke with the Accounts Manager - not only was I not offered an apology for how I was treated, but also told that an optional plan would not be offered, because those of us from the original Un-Plan were considered to be “a risk to the company”. So those of you with the original Un-Plan beware!