Fedders Informative - Fedders / Maytag AC repair & warranty a joke
GRAND RAPIDS, MICHIGAN -- I purchased a Maytag 10,000 BTU air conditioner that failed the start of the second season I used it. I took it to my local Maytag dealer that is very near my home. I was told that they could not service Maytag air conditioners because they are not made by Maytag and Maytag will not supply parts or reimbursement for the repairs. It seems that this is a Fedders unit that is labeled a Maytag. It shows the famous Maytag repairman on the box, so I think we could assume that it would be serviced by Maytag.
I called the 800 number for Maytag and it was answered by Fedders customer service, who arranged an appointment with the local repair center for Fedders. This unit has an in home service warranty that the repairman told me could not be done since he had no parts with him and Fedders usually took weeks to send. He took my one year old unit that was clean, dent and scratch free and tossed it on it's end in the front seat of his van and left for his shop. After several days I called to see how he was progressing and was told he still had no parts. Two weeks later it was returned to me. As he left I noticed that it was dirty, scratched up, dented and had paint missing. The rear protective grill was missing, the cooling fins were mashed from being thrown on his seat, screws were not replaced in the cabinet and the slide out curtain was broken. When I plugged it in, it started shaking bad and blowing pieces of foam out the vents. I called fedders and reported the problem and they wanted to have the same repairman pick it up again, I refused since he had damaged it so bad the first time. I found he was the only service center in my area (Grand Rapids, Michigan) and no one else could repair it.
I removed the cabinet to see why it was shaking so bad and found a large radiator clamp had been used to hold the fan on the motor shaft and the foam ducting had been broken up and not replaced. He had also torn out most of the cabinet insulation and had not replaced it and the new capacitor he had replaced was spliced in with the old one and was laying loose in the bottom of the unit where water collects, a real safety hazard.
I was getting nowhere with Fedders replacing my severely damaged unit until I sent a picture of the repairs. I was told they would be sending a replacement ASAP. I waited a total of six weeks, four weeks after being told it was shipped before it arrived. In waited so long that I had to purchase a new unit to cool my house while they took all that time jerking me around. This is what they call in home service. Do not buy a Maytag or Fedders air conditioner and think you will have an easy repair if it fails, and the Maytag repairman has nothing to do with these units.