Grossinger Chevrolet Complaint - Deceptive Sales Practices

Review by SheBytes2 on 2006-07-20
PALATINE, ILLINOIS -- We had a horrible experience with this dealership. First, they sold us a $4000 used car that needed $5000 worth of work. When we complained, they offered to exchange it for another vehicle and give us a full $4000 credit. They were very nice that day...they even let us take the 2nd car as a loaner so we could get it checked out by our own mechanic. Well, our mechanic found many, many major problems with the 2nd car!!! So, when we returned, livid this time, they promised to do right by us and told us to come back next week and they would have 2 or 3 extra special cars for us to choose from. We went back, they had 1 old Bonneville that we didn't like. Finally we chose an '03 Impala that looked good and, mind you, was $7000 more than we originally planned to spend. Well, they wrote out a deal (after we talked them down $1000 because their advertised Internet price was much cheaper than what they quoted us at the dealership). This deal included $4000 off for the original car. Our mechanic checked out the car the next day, found only (ONLY!!??) an $800 steering problem and we returned to Grossinger to finalize the deal. Jody Abrams would not honor the previous day's deal and also wouldn't help fix the steering problem! He said "go ahead, go to another dealer and see what they'll give you for the original car".....this man is a soulless jerk who will, if there is a God, be paid back some day. What goes around, comes around.

Comments:7 Replies - Latest reply on 2006-07-21
Posted by tander on 2006-07-20:
When you buy used, you buy as is, considering they let you return the junker, was not a usual occurence with car dealerships!
Posted by dmjar863 on 2006-07-21:
A dishonest used car dealership? Can't be
Posted by Anonymous on 2006-07-21:
God is still in control and we will all answer for what we do.
Posted by Hugh_Jorgen on 2006-07-21:
I just love complaints against car dealerships that start off with "deceptive sales practices". I slap myself in the forehead and mutter "well, duh?" when I see these.
Posted by spiderman2 on 2006-07-21:
What do you expect in a $4000 used car?
Posted by SheBytes2 on 2006-07-21:
Yeah, $4000 for a used car isn't much. This car was for my 16 year old daughter and was supposedly a "GM Certified" used car....I know the responsibility is ultimiately mine, but you would think a Chevy dealership would be a bit more reputable than your run of the mill used car joint! Oh well, my 16 year old learned alot from this as well. It's a shame that the kids today can't get a decent car at a good price anymore. Boy did I get burned and did I learn a lesson!
Posted by spiderman2 on 2006-07-21:
Really, I bought a used 1984 chevy in 1987 for $3500 I cannot imagine in the year 2007 when new cars are $20-30K you can get anything decent for 4K. I thought everyone knows not to trust a car dealer -- certified means nothing at all. Always get an impartial mechanic to check things out.

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