Diamond Triumph Auto Glass Complaint - Shoddy Repair
The first week of April 2006, I contacted Diamond Triumph for a bid to replace the windshield on my 2005 Buick Rendezvous. They came in with the lowest bid of approximately $650 -- the highest bid was well over $1,000.
I made my appointment to have my windshield replaced. This was the first week of April. The tech replaced the windshield and told me not to drive the car for at least 2 hours. He did tell me he had some difficulty installing the windshield as it was "so big".
Immediately upon driving the vehicle I knew something was wrong. There was a horrible air leak on the left side as well as on the right side. I took the car to the car wash and my fears were confirmed...water came POURING in on me! Thankfully it was a touchless carwash and I was able to drive out before I became totally flooded. Upon examining the windshield closer the molding around the outside didn't even match up.
I called the Diamond Triumph. They agreed to send the tech back. However, he thought he might break the windshield when trying "fix" it so I had to over a week until he ordered another one.
The tech came back, I'm not sure what he did, but he didn't put a new windshield in or even remove the old one and reset it. It didn't leak water anymore, however I still had horrible wind noise on the right side.
Long story not quite so long, I had the tech there 4 times. The windshield was never fixed.
Finally, my husband called Diamond-Triumph and pretty much gave them an ultimatum. If they couldn't to come remove their windshield and refund my money. On June 21, I had them remove the windshield and on June 22, I had Safelite Auto Glass come and install a new windshield. This tech showed me where the Diamond tech had tried to fix his mistakes by filling in the gaps with goop.
Within an hour the Safelite tech had a new windshield installed CORRECTLY. Yes, it was $200 more than the lowest bid but it was done correctly the first time.
I have nothing positive to say about Diamond Triumph Auto Glass. It took me almost 2 months to get my windshield replaced correctly. I just got my refund check yesterday, July 19, 2006.