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Ryans Complaint - Really bad customer service

Review by Max8168 on 2006-07-21
LEBANON, TENNESSEE -- We went to the Ryan's in Lebanon,Tennessee. It wasn't very busy. It took 18 minutes to get our drinks, and 38 minutes to get our rolls. This was after talking to the manager not once but twice. The manager was not curteous or helpful. The restaurant ran out of plates for over 5 minutes.
When I complained to the restauarant's corporate office. I get a reply that says they apologize for my inconvenience and will forward my comments to the district manager.What I have learned from this experience is to never eat at Ryan's again and to not patronize eating establishments that take your money before you see the food.
Comments:6 Replies - Latest reply on 2006-07-24
Posted by Skye on 2006-07-21:
Is this a fast food place?? Never heard of them.
Posted by SherryH on 2006-07-21:
Skye, it's sort of like a Ponderosa-buffet style, pay once, eat as much as desired. I've been once, when they first opened, but I've heard they have really gone down hill since. The good thing about Ryan's is that a family of five can eat fairly cheaply.
Posted by Skye on 2006-07-21:
Hey Thanks Sherry. I like to know what kind of places people are talking about.
Posted by Anonymous on 2006-07-21:
I had the same kind of experience at a Ryan’s in Asheville NC. I don’t even consider stopping at one anymore.
Posted by Anonymous on 2006-07-22:
They had Ryan's here in the Midwest too, great at first then right down the old shooter. They finally went out of business.
Running out of plates though is a great way to cut costs at a buffett, guess everybody can just put their heads right in the troughs, err serving trays, yuck.
Posted by SherryH on 2006-07-24:
AmaniR-The trouble with your statement is, there are actually people out there who would do this, LOL!!!

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