BOCA RATON, FLORIDA -- My phone was stolen. I filed a police report. I faxed them the police report. They have a message board for my account where I have posted probably two pages of messages. I called them many times leaving messages with my number since that’s the only place to get to through their phone number. They have no customer support. They do not respond to emails. I have emailed them probably 8 letters.
There is no way to get a hold of anyone in this organization.
This is the biggest scam I have been involved in. I mean I can create a website too, create a number where no one answers and an automated message board that says to every claim, your claim has been rejected, and a letter has been emailed to you with farther instructions.
Of course no one ever send me the supposed email with farther instructions.
I have filed a report to the Better Business Bureau and I will file a law suit. If I have to I will try to contact more people with the same situation so that company can either go down or repay all the claims that they have rejected for no reason.
I would like to know what negligent loss means. And also I want to see one case and talk to one person that they have played to for a non-negligent loss. I would like to hear from them what the definition of a non-negligent loss is. I my case the phone was not even lost it was stolen. I wonder what is going to take for a stolen property to be replaced. They should be required to put examples of when your phone is replaced and when it is not. I mean do they want me to give them the name and address of whoever stole my phone.
I don’t think this organization replaces any lost or stolen phones.
They just use it as sales techniques. Because if they tell the customers what are the only cases where anything do at all for them, I bet they will run out of business.
I guess the company that I bought my phone through will suffer to www.wirefly.com because they pretty much sell the insurance. They are the only people I ever talked to about that insurance. I think its time for them to change their insurance company. And I see I am not the only one that complains about NCOA. And that will affect them because I will never buy a phone through them and will tell everyone I know not to buy a phone through them because It would have been better and less hassle free I guess to pay a little extra and go through the big companies like T-Mobile and Singular or whatever your phone company is and to know at least someone is going to answer the phone to give an explanation.