Hertz Car Rental Complaint - VERY Poor Business Practices
TOLEDO, OHIO -- On June 2, 2006 I was set up with a rental car from Hertz after a car accident. Due to lengthy repairs to my own car, the shop responsible for the repairs to my car agreed to cover whatever costs exceeded my rental coverage limits. The body shop notified Hertz of this, as did I.
I returned the car on June 30, 2006.
Upon viewing my bank statement online the following week, I noticed there were "authorizations" to my card (a debit card from my primary banking account with a Mastercard logo). I called the local office I rented the car through on July 6, and was assured that this was just because it was a debit card, and that the money would not actually be withdrawn.
To my surprise, I found out on July 8 that my card was charged $173.63. On July 10 I called to inquire about these charges. I was told it would be looked into, and someone would get back to me.
It is now July 21, and I have spent 2 weeks making phone calls to this same location. I'm always told someone will check into it and get back to me, and my phone calls are NEVER returned.
When I visit this location in person to inquire about my refund, I'm always greeted by 2 agents, sitting at their desks, not looking so terribly busy that they couldn't look into this issue (or, at the least, return my phone calls in the manner promised).
During my numerous phone calls and visits, I've been told different stories by different people. At first, it will take a week or so for the money to be returned to my account. A few days later, the estimation turned into 1-2 weeks. During my last visit, I was told it's usually 2-3 weeks before I see the credit back to my account.
I've asked why this transaction takes so long, and I was told because I used a debit card, and it's cash we're dealing with, not credit. Since when does CASH take longer to "clear?"
I keep being told that it's a problem with my bank and the type of card I used, but this makes absolutely no sense to me. Anytime I've returned something purchased on this card, the transaction is posted to my account, and funds are available, within days. The problem is not with my bank or my card, it is with HERTZ.
I should have NEVER been charged, and now I've wasted time and energy fighting to get my money back. I've encountered overdrawn fees with my bank for money I was assured WOULD NOT LEAVE MY ACCOUNT.
Perhaps $173 doesn't seem like a lot to Hertz, but it is to me.
Not only did they collect money for this car rental from 2 different sources, but their follow up and attention to resolving the matter has left much to be desired. Both are unacceptable business practices in my opinion. It has been made very apparent to me that my money, and my business, is of little significance to Hertz.
It is now July 21, and to date, my money has not been returned to my account.
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