LINGO Complaint - General service - VOIP
We ordered this service in March. We were supposed to get a month of free service, which we technically got, but the activation fee was 2x the price of a month of service. It was over two weeks into our free month when we finally got the router. Throughout our time with Lingo, we had constant service interruptions and never did have 911 service because they said their system could not recognize our address, even though the local phone company and all other local services (electric, water, trash, etc.) have no problem with our address.
The first month they billed us, they billed us for our phone number plus the interim phone number they assign when you initiate service. We e-mailed them about this and about other billing questions (because it is virtually iimpossible to get through to their customer service. The one time I did get through, I talked to one of the rudest people I've ever talked to. He made me verify about 10 pieces of information, and when he finally let me ask my question, he said that was a question for the sales department and I would have to call back in 2 hours.)
Finally, my husband was completely fed up with the horrible service, so he called BellSouth to switch our service back. They told him they would take care of cancelling the Lingo service, but today we received a bill from Lingo and our service hasn't been cancelled. When we called, they said they cannot backdate the cancellation & we will have to pay for the entire month & a half. Also, there is a $40 cancellation fee.
They have yet to ask why we cancelled the service. I imagine they already know. Do yourself a favor and steer clear of this horrible company. The people are rude & poorly informed, the rates just went up, the service stinks -- you may or may not be able to complete calls to your home -- if this is VOIP, count me out!