Comcast Complaint - Reception Problems
CALIFORNIA -- I've hated COMCAST for a long time now, which is why I refuse to have HBO, even tho there are shows I like on there; i don't want to pay them one more penny. I just got a plasma TV and they charge $5/month for high speed definition which I hear is great, but I won't even give them that.
NOW, I'm getting poor reception - you know those little squares where the picture breaks up. I got 2 opposite suggestions from reps, I couldn't believe it. One said that did I think I could hook up another box if I get it from COMCAST...I said yes, but so far unable to get it. Tonight, same thing, can't watch my new TV because the picture is breaking up.
Now here's the problem. As I recall, I had a similar problem a few years ago, and it wasn't the "box" at all. They said that it was a wire (that wasn't a legitimate cable wire leading to my upstairs TV that has basic cable) and that it wasn't the box. It took some guy on his first day 5 hours (no kidding) to get it to get mediocre reception and I was billed for it. Why should I be billed for something that is a COMCAST problem. I just know that they're going to come over and say the same thing, on it's not the box, it's these wires (which they since connected) and tell me they'll have to recharge me to re-connect them - or something. They'll FIND something. I'm so so so sick of COMCAST but I fear that the grass may not be greener on the other side.
So I want to do this right. I want to contact the correct sources who oversee comcast if there are any .... they have no right to keep billing me for problems that are theirs. I didn't do anything. I'm just a consumer, a very frustrated one at that.