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WATKINS MOTOR LINES Complaint - Shipping Dispute - Interstate Shipping

Review by quincytree on 2006-07-24
DALLAS, TEXAS -- Part of the problem I had with Watkins, was working with another company called FrightBroker.com. The part that Watkins caused was putting incorrect information into their system which resulted in incorrect charges. I disputed the added charges several times, but was told that I would either have to pay the full amount including the incorrect charges, or lose my frieght to public auction.

I offered the billing information my shipper provided me, but the Watkins associate refused to go over the information. The conversation got heated as my customer service agent got really short and assertive, and I gave us on my shipment because the billing errors tripled the original quoted shipping charges and no amount of documentation was enough to prove their errors existed.
Comments:1 Replies - Latest reply on 2006-07-24
Posted by Hugh_Jorgen on 2006-07-24:
The rules and regulations that cover truck shipments are old and pretty unyielding. I suspect your beef is really with the broker. They might have given you bad info when rating your shipment - but you can rest assured the carriers will re-weight and re-check the classification of your shipment. It's the oldest trick out there to choose a lower class for your freight to save money, but when the carrier catches it there isn't much you can do but pay the higher rate.

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