Luther Westside Volkswagen Complaint - 6th attempt at repair of same defect
ST LOUIS PARK, MINNESOTA -- I STRONGLY encourage consumers to avoid a purchase from this dealership. The initial salesman my husband dealt with turned out to be your stereotypical sleazy commission shark. We purchased a 2002 Jaguar from this dealership and after 2 days of driving it heard a small squeak coming from an unknown location. After a few more days it turned into a loud howl that eventually rendered the car inoperable. We returned the car to the dealership within their 60 day warranty period to have the problem repaired. After a week we were called to pick up our car. I got 2 miles from the dealership when I noticed the noise was worse. I returned the car the following day. A week later, Luther Westside called to tell me that I could pick up our car again. I assumed it was fixed - but was wrong. The howl was even worse...to the point where other drivers would stare at us. We patiently returned the car for a third time and the dealership assured us that the car would go to a certified Jaguar dealership. They worked on our car for several weeks, stated the problem was fixed, and assured us that they had test driven it. Our car was returned with black grease smeared on our tan leather seats and our new floor mats destroyed. I drove the car for 1 mile and noticed the howl had become WORSE YET. We returned to the dealership for a fourth time to complain.
At that point we decided to try negotiating with Luther Westside for a replacement vehicle. We were willing to spend an additional $10,000. Our original salesman was unwilling to negotiate on the price of a replacement vehicle. They obviously had to recover the costs associated with the repairs they were making. The problem was that they were only willing to give us the TRADE-IN VALUE because we were "outside the 60-day window." I instantly snapped at that point, and explained that we hadn't driven the car for more than three weeks since we had it and that THEY were still trying to repair it. I made mention of the Minnesota Lemon Law and the scumbag had the nerve to tell me that "there was no such thing." He was trying to conserve his commission at all costs. I created quite the scene and eventually the arrogant jerk talked to his "sales manager" to get our full purchase price put towards the purchased of a new vehicle. Luther Westside would only allow us to choose from the cars on their lot - we did not have the option of going to another Luther dealership where we had found what we were looking for. We decided to just keep our Jaguar after it was returned to working condition. They said they would put a lifetime warranty on their work - we have yet to see that in writing. A few weeks later our car was given back to us, unrepaired again.
It went back to the dealership (6th time, month 3) and we went several weeks without an update or phone call on the status. At that point we decided that we could no longer devote our work time and energy to the car issue and returned to the dealership to pick out a new car. The dealer SAID they would create a list of cars for us - which never happened. We asked to work with a different salesman who also turned out to be a liar. We found a car that we were somewhat interested in but the dealership would not budge on price. Afterward we had a friend call about the car we wanted and they offered it at a $1000 discount – the price we offered! Luther Westside stated that they were going to get us an update on our Jaguar and call me with a status. As of today they have not returned my call and I am now pursuing legal action under the Magnuson-Moss Warranty Act. Please be advised that because this dealer was dishonest they will pay dearly - for our legal fees, our refund, and future business.
Today a client of mine casually mentioned he needed to buy a car tomorrow at this dealership…I explained our story and he changed his plans…I will continue to preach about the deceptive practices of Luther Westside to every client and co-worker until this situation is resolved. Considering the sales industry I’m in – they will lose hundreds of customers over the next few years.