Symantec/Norton Internet Security 2006 Complaint - Misleading the public
I purchased and installed Norton Internet Security 2006. The on pages 20-22 of the User Guide, it says the system comes with Data Recovery and Performance features. Based upon that guide, I tried to find out why those features weren't working. Specifically on page 21, it states: "Limited or no protection in a category may often be resolved by adjusting a category setting." I couldn't figure out how to "adjust the setting" because I kept getting "not available". So I contacted online customer service. No help. I then sent 3, yes 3, emails to "support". What a joke! They kept telling me I need to purchase an additional piece of software to the tune of $50.00+, but it was a form response. So obviously this problem has come up before. It would appear that Symantec decided it could make more money by selling those 2 features as a separate package AFTER the User Guide had already been printed, which is nothing short of false advertising, intentionally misleading the consumer and essentially pulling a fast one. When I tried to get them to admit that those pages in the User Guide are just false, they simply sent the form response. So if you buy NIS 2006, be aware that 2 of the 5 key features are missing!