Comfort Inns, Suites & Hotels Complaint - Poor Quality Rooms, Staff and Service
HILLSBORO, TEXAS -- In July, 2006 our party of 4 stayed in 2 rooms for one night at the Comfort Inn in Hillsboro, Texas. There was an error in the internet reservation for which I was subsequently charged for 2 extra rooms. Hotel management would not discuss the matter. Choice Hotels, after 4 emails and 2 phone calls, said they felt the hotel was justified in the charges and that they cannot refund charges. Apparently Choice Hotels does not have much input in the management or upkeep of the facilities they list as their partners. The hotel itself was fair at best, the staff was unfriendly, just short of rude, and slow. The rooms were fair, tv remote was broken, price was ok, but not worth 3 times the price. I do not recommend staying at any of the Choice Hotels chains or conducting any type of business with Choice Hotels. These are for the most part low-end establishments - mostly foreign takeovers.