Cowboy Fence and Deck Complaint - Beware of Cowboy Fence and Deck in Lewisville, TX
LEWISVILLE, TEXAS -- On March 2, 2006 we signed a contract and paid in full to have Cowboy Fence & Deck replace a section of fence. According to the contract, the job was to have been completed on 3/6/06. That date came and went and no work had been done on our fence.
We called **name removed** multiple times and when he finally bothered to return our calls he was full of excuses as to why it hadn't been done. He kept promising to get someone out, but did not get a crew to our house until 3/14/06. The crew tore down the old section of fence and piled the debris in our front yard. They never came back to put up the new fence.
We placed multiple calls to Mr. Carter to find out when our new fence would be put up, but he never bothered to return any of those calls. Finally, after three days of no fence and a yard full of debris, we had to assume that he had no intention of ever completing the job, so we fired him and requested a refund (minus his expenses for the tear down of the old fence).
We submitted a complaint to the BBB. **name removed** responded to the complaint by saying that he would give us a refund of $850. We agreed to that resolution on 3/28/06. **name removed** never sent us the refund, nor did he return any phone calls until April 14, 2006. On that date he promised to have the refund check to us the next day. As usual, he failed to deliver on that promise. We still don't have our refund from him and he hasn't returned any phone calls since then.
Unless you enjoy just throwing your money away, stay far, far away from **name removed** and Cowboy Fence and Deck.