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Mold on Food
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

POMPANO BEACH, FLORIDA -- Customer Service, Let me take a moment to tell you the problem that faced me this morning. I open my freezer to take out a plastic container of Bakery muffins, which I had purchased around the 25th of March from the Winn-Dixie store on Federal Highway in Pompano Beach. Upon returning home after shopping at Winn-Dixie, I immediately placed the muffins in the freezer. I freeze my muffins, my bread, my cookies, etc, so they'll stay fresh and I can take one out at a time. Today I remove the container from the freezer, broke the seal opening the container and what I found was disgusting.

Now, I may have expected this was my problem, if I had left the muffins out on the counter for a long time before freezing them but I didn't. If you check my account you'll find that I bought them around the 25th of March. This is my real reason for writing. 25 years ago I was dissatisfied with a purchase of a Family size Hershey chocolate bar purchased from your store in Delray Beach.

Opening the candy bar for my family to enjoy that evening I found maggots throughout the candy bar. Not only did this turn my family and me personally sour against Winn-Dixie but I never purchased anything else at Winn-Dixie for 25 years. I have just returned to Winn-Dixie buying produce and a few meat products and now similar situation presents itself again. SHAME ON WINN-DIXIE…

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Management Failed Customers
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TAMPA, FLORIDA -- Attended the Saturday (6/27) sale to purchase $1/pound pork chops and chicken breasts; arriving early morning. The meat department and store management was totally unprepared to handle the customer demand. Store manager came out of the meat cutting area and watched the employee get mobbed by customers who had been waiting over 15 minutes for PRE-PACKAGED chicken. She said she had to see what was happening, smiled and then said "Good luck" to the waiting customers and WALKED AWAY! The employee came out with 2 small carts with pork chops (20 packages each) and was again mobbed.

Long-waiting customers were not able to get meat because 6 members of the same family/friend group walked up and blocked the access point from the meat room to the shopping area and grabbed all packages from the next cart; then waited for the 2nd cart a few minutes later and tried to take all again. Several elderly customers who had waited patiently walked away with no meat because management had no plans for a FAIR DISTRIBUTION method. A simple take-a-number, wait-in-line monitored by a manager would have prevented the problem caused by the line-cutters.

Spoke with the store manager, (who was working a check-out line - rather than MANAGING the crowded meat department!) and shared the information about the situation. Her response was "We are doing the best we can" and said that everything had been orderly when she was in the meat department earlier. Since she had only been in that department once in the 45 minutes that I waited, she clearly was not PROACTIVELY MANAGING the situation in need of crowd control and fair treatment to all customers.

If PRE-PACKAGED CHICKEN cannot be brought out timely by multiple employees, additional assistance cannot be given to the meat cutters to keep up with customer demand, and MANAGERS cannot plan for FAIR ACCESS TO ALL WAITING CUSTOMERS, these one-day sales should be DISCONTINUED!

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Love This Store but...
StarStarStarStarEmpty StarBy -
Rating: 4/51

THE VILLAGES, FLORIDA -- The store at Burnsed Blvd. in the Villages, FL is the best. I have been a customer for 7 years and will continue to go there. Employees are great, the store is clean, and produce is great. BUT: what corporate management bumble head came up with the kid's grocery cart idea? WRONG IDEA! You are going on the idea that we have responsible parents here! WRONG AGAIN! Yesterday, I witnessed 4 little brats who each had their own cart terrorizing the other shoppers while their parents ignored the situation: ran into other shopper's carts, ran around like maniacs down the aisles screaming at the top of their lungs! Please take these things out of the store! If not, I along with other shoppers may be finding a Publix!

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Deli
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

MARIANNA, FLORIDA -- The staff needs an in service on infection control. Attendant was cleaning sink when I arrived at the deli. She left what she was doing and politely greeted me. I asked for a pound of ham. She removed the ham from the case and was preparing to slice, when I asked her if she was going to wash her hands. She said she had gloves on... mind you, it was the same pair she was cleaning the sink with... she was annoyed when I said “Ya know what- I changed my mind- I think I have enough at home”. Never went back to that deli. Definitely not Publix, but everyone else has been incredibly helpful and nice... with proper training, this store would shine!

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Bad Store
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WINTERGARDEN -- I would just like to say as I am now going to be a former Winn Dixie customer as I feel I was completely misled and ripped off by your company. So as I was heading home I search Google for the closest Winn Dixie as your prices are generally better than Publix or Walmart but Google directs me to the closest Winn Dixie on it 192. I get there, the place is called market place, the carts say Winn Dixie so for all I knew I was at a Winn Dixie. The prices were a lot higher than a regular Winn Dixie and I get to the register thinking I could use a Winn Dixie card for my purchase but no can't use that either was told. Customer service was horrible. I feel completely misled. I paid 96.00 for groceries that I would have paid probably 60.00 at a regular Winn Dixie so I will no longer be a customer of this company.

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Thug Employee Scares Senior and Winn-Dixie Is OK With This, REALLY!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KENNETH CITY, FLORIDA -- I was in the store at 54 Ave in Kenneth City for a brief time NEVER touching one single piece of merchandise when a thug employee dressed like ghetto trash charged after me falsely accusing me of shoplifting. She was twice my size and half my age. I have repeatedly tried to get help with this matter asking for a copy of the store's security video & was referred to ** the risk management supervisor. He laughed at me when I told him in the past I was attacked & I thought this thug employee was going to attack me. He said, "This was acceptable behavior for a Winn-Dixie employee." REALLY!!!

WD needs to record what he says on the phone to find out how he treats people with serious complaints. Winn-Dixie's policy of hiring "tax credit felons" needs to change. I shouldn't have to fear for my safety just because I go to one of their stores to price check cat food.

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Checking IDs of Seniors
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SLIDELL, LOUISIANA -- 3 weeks ago while checking out with a bottle of wine the cashier needed to see my driver's license apparently not able to tell I was 44 years past the age of 21. No ID – no alcohol. Showed ID and returning home sent out email blast to all members of our local VFW warning about showing IDs and the risk of a cashier recording the driver's license number leading to identity thief. Today while checking out with a bottle of Robitussin was again asked for ID because the cough medicine contains Sudafed. Needless to say that was my last visit to any Winn-Dixie.

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Prices Are Wrong and Not Enough CASHIERS!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OCALA, FLORIDA -- Went to that location in Ocala mostly everyday!! And if I can get to another store I would!! But it seems to be a daily thing, that there is only one cashier every time I go, even when the people have one to 3 items. They never have a cashier on their express lanes, which I believe is not right, when some people don't have the time to wait!! I have been here in this beautiful state of Florida for only 6 months and I have never seen such a thing, where they only have one cashier.

Are they really being consecutive or are they can't find anyone to do the job?? You would think customers come first but not this store!! I've tried applying and it seems you cannot get past the part on their application where it says how much for the salary. I have brought this to the store manager, his response "use another e mail" Haha don't work!! Store # 2229. Please fix these issues!!

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Donations, Donations, Donations
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

NORTHPORT, ALABAMA -- I shop at Winn Dixie in Northport several times a week and they are always asking if you would like to make a donation to one cause or another. I have payroll deductions taken out of each paycheck for the charities I contribute to and am SICK of being asked every time I walk in their doors if I want to make a donation. I don't think the grocery store is a place to be asking their customers for donations. If they care so much about their "CAUSES" why don't they advertise how much they are going to donate of their profits?

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A Shopping Cart Accident at Winn-Dixie
By -

I had entered the Winn Dixie Store, and as I was standing facing the shopping carts trying to pull one lose that was stuck together. The next thing I knew, the employee had entered the door with a load of shopping carts.. approx. 10-15, and rammed them into my back, as though he was trying to ram the shopping carts into the other ones. I started yelling "STOP", and fell to the floor. My head and my backside hit the brick wall, injuring my neck, shoulders, spinal area, mid section of my back, and the lower part of my back down to my buttocks. As the employee continued pushing the shopping carts as I laid on the floor screaming in pain.

The employee walked over and looked down at me and said "I am sorry" and walked away. A customer asked the employee as he boldly walked away, asked is that all he is going to say is I am sorry. Can't you at least help the lady up or check and see if she is OK. The employee kept walking and said out loud, "I said I am sorry". As I laid there for a few minutes, a couple of Winn Dixie employees finally came over and asked if I was OK, and ask if I can get up. I told them to wait a minute, that I was in severe pain.

Two female employees helped me get up, and a few minutes later, the store assistant manager by the name of ** came over. He ask if I was OK, and I told him "NO". He ask if I wanted him to call EMS. I told him to wait, please, it was embarrassing enough that that horrific accident is now causing a scene. Several witness tried to explain to the manager what had happen, but ** wasn't trying to hear them. He said "OK", and sent them on their way. He did not write their names down or anything.

After a few minutes had gone by. ** ask that he take me to the office. I tried to go, but felt faint, so he found a chair and I sat there until EMS arrived. I ask ** if he is going to do an incident report. He found a yellow writing pad, and wrote my name and cell phone number down. He did not write the incident as it occurred. I ask ** to write the report so that I can get a copy of the report. ** told me that someone from Risk Management will contact me within 48 hrs.

The EMS arrived and I was taken to Dr. Phillips emergency room. Because, Winn Dixie was hesitant about taking care of the emergency room treatment. The staff in the emergency room treated me like crap. After the x-rays were taken. I was released... I phoned ** at Winn Dixie and ask if he would cover the cab far for me to get back to my vehicle. He told me that once he wrote the report, that it was out of his hands, and I had to wait for Risk Management to contact me. I then ask, if I can get my prescriptions filled at Winn Dixie, he told me that he could not authorize anything. I am beyond myself.

Today, I heard from Winn Dixie's claims department, and I was informed that Winn Dixie will not authorize any medical treatments. And, I was told by one of the witness, that an employee in the deli was very upset because the accident in their store caused them from receiving the store's $3,500 bonus. The employee was more concerned about their bonus than my accident in their store caused by "their" employee.

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Winn-Dixie Stores Rating:
Star Star Empty star Empty star Empty star
1.9 out of 5, based on 38 ratings and
93 reviews & complaints.
Contact Information:
Winn-Dixie Stores
5050 Edgewood Court
Jacksonville, FL 32254
866-946-6349 (ph)
www.winndixie.com
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