Custom Mortgage Solutions Complaint - Lies, Lies and More Lies at Custom Mortgage Solutions- Avoid these people at all costs
VOORHEES, NEW JERSEY -- I applied for a mortgae at Custom Mortgage Solutions, Inc. located at 1000 Voorhees Drive
Voorhees, New Jersey. I had a high credit score (754 avg). The only problem was that I am a British citizen living in the US waiting for US permanent residence status. Before I even applied to Custom Mortgage, I faxed a copy of my US work authorization, NJ drivers license and US social card to Custom Morgage. They said that they can get me the loan "with no problem." I then sign the mortgage application, paid the $195 fee and sent it to Custom Mortgage. I went down to PA for a whole weekend to look for a home, booked a room at a hotel and finally found a home and put a down payment. I ordered and paid for an apprisal, a home inspection, title etc. Now, just two weeks before closing, Custom Mortgage said that they cannot go through with the loan because I did not have my actual permanent residency card. I would not have signed a contract to buy a home had I not received assurance from Custom Mortgage that my mortage would be approved. I would not have wasted my time and money, the sellers' time and money as as Custom Mortgage's time. All of the government documents was faxed over to Custom morgage and a representative from Custom Morgage (Mark Dugayo) said that he spoke to an underwriter and that person said the documents would be accepted. In addition, Mr. Dugaya also spoke to two real estate brokers (buyers and sellers) and gave them the very same assurance.
Now, I am stuck with the loss of the application fee, the apprisal fee and the homeowners' inspection fee. They even refused to provide me with a copy of the appraisal which I paid! I requested this twice. They even said that I was denied because of "consumer credit report"??? My credit score is well over 754 and it was 809 when all this started. But the deepest pain is the embarrassment of telling the sellers I could not qualify for the mortgage, and also having to find a place to rent in less than 30 days because I told my landlord I would be moving soon and he already decided to move into the apartment.
Custom Mortage knew about all this. They just don't care. This company SHOULD NOT BE DEALING WITH THE PUBLIC. People should avoid it at all costs. There are many other mortgage companies out there. I think many are made up of liars and greedy people, but some are made up of good honest people. Avoid this company at all costs