Key Bank USA Complaint - Key Bank Customer service is horrible
CLEVELAND, OHIO -- I had a lease with keybank from 2000-2005. at the end of the lease I opted to return the car to Key Bank. It took 3 months to actually get in touch with someone about what to do with the truck. I finally did talk with someone and the arrangments were made for pickup. 3 weeks later i get a letter saying that the car has been auctioned and I owe $2800. WHAT? It showed up on my credit report as a reposession. I started calling Key Bank in February. I have left more messages than i can count. Today, July 28 I actually got to talk to someone. 5 months it took. The person I talked to said "huh, i don't know why it is showing as a repossession but i can't do anything about it. you will have to mail in a formal letter to the credit dispute department." WHAT? The people that work for Key Bank are worthless. I would recommend a loan shark that charges 75% interest before i recommended Key Bank to someone. I have never had this much trouble with any other banking institution. AVOID KEY BANK AT ALL COSTS!!!