Travelocity Complaint - This Company RIPS you off !!!
Do NOT EVER USE TRAVELOCITY! Our, Travelocity story did not involve weather, cancelled Flights or Lost Luggage, just a last minute $2,360 ripoff at the airport! For our 25th anniversary we scrimped and saved for a trip to Hawaii. Having flown numerous times with E-Tickets I didn't think to much about it until we were informed at the counter they need our tickets??? I said; WHAT tickets it says right on our printout. "One Important Friendly Reminder: This is an e-ticket, so no paper ticket will be mailed to you."
Sorry Sir, you will have to contact TRAVELOCITY you have to have a Paper Ticket for this flight. There we were 2 hours before our flight with no way to get on the plane. 2-1/2 hours later of phone calls and my wife in tears we watched our flight take off without us. Remember we paid $1,600 for that flight, we were in the reservation computer, and we had paperwork from Travelocity that stated we had E-Tickets! The rude obnoxious FORIENERS (The entire company is a lie, they are based soley out of India!), kept repeating that they had sent us the tickets and the only thing we could do was re-purchase the entire trip! This even after they admitted that NO ONE had signed for it! They refused to try and re-issue the tickets as E-Tickets or re-book with Mid-West/North-West we were forced to re-purchase our entire flight out and back! Instead of our Hand-Picked Mid-West/North-West Flights we ended up with ATA an airline I had NEVER heard of. The service was AWFULL (on a SIX HOUR flight you don't get a SNACK unless you PAY for it), the worst seats I have Ever sat in, and a surly crew that complained and whined the whole flight. To add insult to injury they sneaked in a extra transfer for the return flight. ATA of course broke down in Honolulu so we had to RUN through the Oakland airport with 15 minutes to make our connection flight which went to San Diego instead of KC, then Finally on to KC. Of course Travelocity said, Oh yeah they would refund the purchase price of the new tickets. Now we are starting that battle. By the way you can google 11603 Crosswinds Way, Suite 125, San Antonio, TX 78233 and look at the satellite photo of the drainage ditch and tree where thier Consumer Relations Office is supposed to be. The REAL Office is in INDIA!!!!!
After returning and calling Travelocity to check on the status of our refund they didn't know anything AGAIN! They refuse to give out a phone number for Consumer Relations, you have to write to them, or email or fax. Thanks Travelocity for ruining our 25th Anniversary and ripping us off for $2,360.00 !!!