Dell Financial Services Complaint - - Terms of Credit
MISSION VIEJO, CALIFORNIA -- I purchased a Dell XPS notebook on March 22, 2006 through Dell Financial Services under their "18 months No Interest" program. Well, I made payments on time and in July, I get a bill that has $54 interest charges on it. I should've known better: A couple of years ago I had a poor experience with one of their desktop PCs but I decided to give them another chance. Rather than "fight" with these people again, I wrote a check to pay off the balance and then proceeded to close my account. Caveat Emptor! They lost my business; Michael Dell needs to oversee his organization better. Just a heads-up for others contemplating a purchase through DFS: You've been warned!
Follow up: Well, I decided to write a detailed email to DFS describing the situation. They (DFS) stated: "...since your order was NOT (caps are mine) an XPS, it did not qualify for the No Interest Until 18 Months plan."
Last time I went to the ophthamologist, my vision is better than 20/20; I can clearly see that the notebook that I'm typing on says: XPS M140. Their record keeping is not very good; to say the least.
So, the verdict still stands: Watch out for Dell Financial Services.
I believe what they're trying to do right now is to "wear me down" so I'll not raise too much of a ruckus. They're right: I won't raise too much of a ruckus, but I'll sure tell everyone about my poor experience.
Sent Dell documentation to verify my eligibility for the "18 months no interest" offer. Demanded an interest charge refund. Let's see what happens next...