Best Buy Complaint - GeekSquad/BestBuy "depair" my SONY notebook.
MILPITAS, CALIFORNIA -- I took my notebook to Milpitas's BestBuy for an estimate to fix the cracked screen. When I got to BestBuy, I turned on my notebook so staff could gave me an on-hand estimate and it was $144.00. (Note: My screen was working fine at the moment.) Since it was reasonable, I agreed to have BestBuy sent it to SONY for further diagnosis. I also asked the staff what if I decline the service, the staff told me that GeekSquad would return it to me in its original condition. Two weeks later, GeekSquad left me a message stating that it would cost $600 to repair it. (Note: Other than prices, GeekSquad mentioned nothing else.) For $600, I would rather but a new one! So I went to the store and told GeekSquad that I declined the service.
Weeks later, my notebook was ready for pickup. Since it was about to close when I picked up my notebook, I did not have time to test it out at the store. When I turned it on at home, the screen of my notebook was gone; it was completely blank. I called GeekSquad immediately and GeekSquad told me bring it back to the Store ASAP. Therefore I brought it back to the store the next day, staff of GeekSquad had no idea what mighy have happend and kept on telling me that "things just happend." I argued with them because I think GeekSquad returned me a "depair" notebook instead of an "unrepair" one. Finally, GeekSquad asked me if I would like to have them sent it back to SONY again for another diagnosis, free of charge. Since I got no other choices, I reluctantly agreed.
GeekSquad never called me for the next entire month, so I called them myself. Staff of GeekSquad told me that my computer was still under for an estimate. An estimate, for what, I thought it was just another diagnosis. Staff of GeekSquad had no idea and told me that he would called SONY and phoned me back afterward. Hours later, same staff called me and told me that my screen was completely dead. I was shocked because for all those time, GeekSquad now told me that my screen was dead. I think they should have told me when I picked up my notebook. Therefore, I went to the store the next day and tried to negotiate with the store manager. Since my notebook was not in store, there's nothing they can do, but the store manager told me that GeekSquad should have returned my laptop in the way it was when I dropped it off for service.
In about a week, again no called was received from BestBuy, so I went to the store and once again, tried to negotiate with them. Store manager, Mr. Anthony Gilliam, told me to "GET OUT OF HERE" after I have told him what GeekSquad have done to my laptop. Mr. GIlliam was being extremely rude, he said to me "YOU CAN GET OUT HERE" twice. I was upset, so I talked to Mr. Deepak Nagpal, another store manager, Mr. Nagpal told me that there was nothing GeekSquad could do because I brought my notebook. Excuse me, I did broke my notebook, but Mr. Nagpal, GeekSquad "depair" my screen, it was not "unrepair" product. Mr. Nagpal kept on telling me that since I broke my screen, there might a chance the entire would went blank. But Mr. Nagpal, GeekSquad should have warned me about this before I dropped it off. Even surgeons would warn their patients about their operations regardless the success rater of the operations. In addition, Mr. Nagpal told me that they did not know that would happend. Hmmm.... Mr. Nagpal, I think you are telling me that GeekSquad is not professional at all.
Finally, I will file a public complaint!
And to all of those who read this, beware of BestBuy's GeekSquad and store manager! Because they are not "professionally" trained.
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