CompUSA - Tucson, AZ Complaint - CompUSA ERebates- Be careful
I recently purchased a bluetooth headset from CompUSA, which had a rebate associated with it. I normally don't bother with the whole rebate thing but this one ended up getting you the headset for $4 and CompUSA recently went to a completely electronic rebate system-no mailing in of any receipts or barcodes, so I figured I'd give it a try. Well, I filled in all the info on their site and a day or so later got a rejection notice stating "No matching purchase in our records". I had ordered it online from them and my receipt clearly had all the info and the rebate link right in it, so I sent them an email asking what the problem was. Four days went by (their auto email said I would have a response within 48 hrs) with no answer and I noticed the last day to submit the rebate was approaching so I sent another email, this time demanding that they review my rebate and tell me specifically what I did to not meet the requirement, I stated that I had all my info documented would file a small claims court case to get my money and that if they didn't show up I would win by default for the amount plus all court costs. With in three hours I had an email back stating the reason for my rejection was that the headset was still within the return period and they had to wait to make sure I didn't return the item. The soonest they could process it would be one day prior to the cutoff date for the rebate, and that I needed to check back with them and have them process it manually after the return date. I responded asking why this info was not communicated to me, instead of just the "No matching purchase in our records". They never did respond but I'm sure we all know why, they just hope most people don't bother to follow up with them and get it straightened out, making these Erebates just as hard, if not harder to redeem than a mail in rebate. Just wanted to let everyone know to be careful when you deal with CompUSA Erebates, they seem like a good idea but really are a pain to redeem!