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CompUSA - Tucson, AZ Complaint - CompUSA ERebates- Be careful - ERebates
Complaint
I recently purchased a bluetooth headset from CompUSA, which had a rebate associated with it. I normally don't bother with the whole rebate thing but this one ended up getting you the headset for $4 and CompUSA recently went to a completely electronic rebate system-no mailing in of any receipts or barcodes, so I figured I'd give it a try. Well, I filled in all the info on their site and a day or so later got a rejection notice stating "No matching purchase in our records". I had ordered it online from them and my receipt clearly had all the info and the rebate link right in it, so I sent them an email asking what the problem was. Four days went by (their auto email said I would have a response within 48 hrs) with no answer and I noticed the last day to submit the rebate was approaching so I sent another email, this time demanding that they review my rebate and tell me specifically what I did to not meet the requirement, I stated that I had all my info documented would file a small claims court case to get my money and that if they didn't show up I would win by default for the amount plus all court costs. With in three hours I had an email back stating the reason for my rejection was that the headset was still within the return period and they had to wait to make sure I didn't return the item. The soonest they could process it would be one day prior to the cutoff date for the rebate, and that I needed to check back with them and have them process it manually after the return date. I responded asking why this info was not communicated to me, instead of just the "No matching purchase in our records". They never did respond but I'm sure we all know why, they just hope most people don't bother to follow up with them and get it straightened out, making these Erebates just as hard, if not harder to redeem than a mail in rebate. Just wanted to let everyone know to be careful when you deal with CompUSA Erebates, they seem like a good idea but really are a pain to redeem!
Comments:
Posted by Sparticus on 2006-07-31:
I hate rebates for the simple fact that most are setup to scam consumers. They make the process so difficult to submit your rebate claim that the majority of consumers never get their rebates. Most people get frustrated and just drop it. More people need to stand up to these programs/companies and get their money. The more they have to pay out, the less attractive the rebate program becomes to them financially. Hopefully most companies will follow in the footsteps of Office Max, who recently announced they will be endding their rebate programs and passing the savings directly on to consumers.
Posted by *Brenda* on 2006-07-31:
I don't think most rebates are a scam. I've never had a problem with any. I do advise people to keep copies of everything though, just in case.
Posted by silenty on 2006-09-02:
I've never had a problem getting a rebate from any retailer really.. the 2 times a slight issue appeared, I was immediately contacted and was able to solve the issue right over the phone.. and those 2 slight issues were partly my fault.
The process for mail-in or e-rebates aren't difficult at all... all it takes is reading through a single small sheet of paper
however, what happened in the original post shouldn't have... i just did an erebate from compusa the day after I bought something around a month ago and haven't had any problems at all so far
The process for mail-in or e-rebates aren't difficult at all... all it takes is reading through a single small sheet of paper
however, what happened in the original post shouldn't have... i just did an erebate from compusa the day after I bought something around a month ago and haven't had any problems at all so far
Posted by kasnia on 2007-12-01:
I also got the following comment from CompUSA Erebates
"Your receipt information did not match our transaction records."
...but I checked it and it's all correct. The next button offered asks me to put in all info again, but when I submit, it tells me that it was already submitted. There is nothing wrong with the info I entered. IT's exactly like the receipt, but you tell me that it was rejected with no further explanation.
Staples electronic rebate submission system is far better than yours. If this glitch isn't fixed, I'll never shop at CompUSA again.
"Your receipt information did not match our transaction records."
...but I checked it and it's all correct. The next button offered asks me to put in all info again, but when I submit, it tells me that it was already submitted. There is nothing wrong with the info I entered. IT's exactly like the receipt, but you tell me that it was rejected with no further explanation.
Staples electronic rebate submission system is far better than yours. If this glitch isn't fixed, I'll never shop at CompUSA again.
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