Blue Haven Pools Complaint - Swimming Pool from Hell
GLENDALE, ARIZONA -- We signed a contract with Blue Haven Pools for the construction of a swimming pool on 3/31/2006. As of 7/31/2006 we have a hole in our backyard - thats it. Blue Haven represented to us that construction would begin 30 days from the date the contract was signed. That is to say permits would be pulled and excavation completed. By contract the pool would be completed 60 working days from excavation.
This company sends you a pile of useless information about service, your construction super and coordinators that are supposed to keep you fully informed.
We have gone through three construction supers, 3 coordinators and 1 general manager. THEY NEVER CALL YOU. YOU MUST CALL THEM DAILY TO FIND OUT WHAT IS GOING ON AND THEN WHAT THEY TELL YOU SELDOM HAPPENS. Totally unresponsive is not even a good discription of their service. They do not return phone calls if you leave a message. According to their corporate office in Texas, consumer affairs, they are supposed to respond within 24 hours of calling the National Hotline. That never happened either. The national hotline did not return my phone calls.
The pool was not laid out and dug according to the original drawing. The pool is two feet wider than it is supposed to be and one of the bench seats is missing at one end of the pool.
The subcontractors that they use for plumbing were complete idiots. They spent most of their time sitting under a tree. I had to loan them my hacksaw and a pair of pliers. The plumbing was not according to specs, the pipes leaked and as of this date one pump installed is not even on the pad correctly.
The only way to get results or information is to go to their offices and start screaming and yelling at the top of your lungs.
My advice for anyone considering a new swimming pool for their backyard is to get a firm committment date for the start and finish and a penalty clause for everyday they are late. I didnt and now my attorney will have to !